• Assistant to the Executive Vice President and Chief Financial Officer and Bankshares staff. • Performed secretarial and administrative duties that include: composing letters, typing, researching information, greeting visitors, keeping executive’s schedules, editing and proofreading reports such as the annual Proxy, speech and presentations for the Annual Shareholder Meeting, editing and proofreading the Board and Committee Meeting agenda and minutes, compiling/preparing information and Board packet materials for the Board and Committee Meetings and putting out on the Directors Portal.• Processed quarterly retainer fees, committee fees, and travel expenses for the Directors as well as monthly invoices.• Assisted with Stock Option exercises by copying checks, typing up deposit slips, and making the deposits for each exercise.

• Managed the administration of all FMLA, leaves of absence, workers compensation, and unemployment claims. • Conducted exit interviews upon employee’s separation from the company and created reports to track employee turnover.• Gave presentations on benefits to new employees during New Employee Orientation.• Scanned, reviewed, and indexed documents in Synergy (employee electronic database).• Spent four months from April to July 2019 assisting in the Payroll department processing payroll for over 1,200 employees on a semi-monthly basis, while addressing other payroll needs such as working with employees to resolve any payroll related issues such as timekeeping or benefit related questions.• Managed and verified all payroll system entries including deductions, earnings, gross-ups, manual checks, adjustments, new hires and terminations.

• Support all products and services in the retail and commercial lines of business via inbound and outbound customer service calls concerning bank operations.• Answer customer telephone calls and consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns such as fraudulent charges on debit cards, overdraft issues, duplicate charges by merchants, stop payments on ACH and checks, ATM deposit disputes, etc.• Maintain up-to-date knowledge of bank policies regarding payments, account changes, and upgrades.• Process loan payments and handle other inquiries such as loan payoffs, taking loan applications, and other loan related questions.

• Performed onboarding activities for new employee/contractors such as ordering name tag, requesting new extension and voicemail, equipment set-up, requesting badge and parking pass, adding to company directory, giving access to printers, creating mail label, as well as adding to fire safety evacuation lists.• Responsible for maintaining the supply closets, handling maintenance requests, scheduling conference rooms, booking luncheons, ordering items from central stores, processing business cards, distributing mail, and maintaining the weekly dishwasher/kitchen schedule.• Processing legal agreements, creating requisitions in SAP and uploading SOWs and contracts to Asset Manager.

• Responsible for developing, processing, managing, following up and tracking all Lithia customers as it pertains to parts, service and sales departments within a Lithia Dealership.

• Managed schedules for property care crews who go out to client sites and apply weed control treatment, perform irrigation inspections, apply deep root feeding, overseeding, as well as other property care needs. • Answered incoming calls and direct them appropriately. Set up property care estimates for clients calling in requesting services. Once estimates are approved by the client, schedule the job to be completed.

● Assisted with onboarding of new SCE employees including obtaining all approvals from senior management and leadership. Worked with managers to obtain all new hire information such as space required, equipment, cost center, org unit, title, job descriptions, etc. to post the job. Once employees were hired on, mapped all appropriate roles for their access to the SAP system. ● Handled various requests from IT Managers such as employee transfers, attribute changes, position number delimits, and chiefing of managers over org units.● Utilized SAP to track and update employee job information, change activity codes, enter and release employee timesheets, and adjust employee work schedules as a Time Data Maintainer.● Utilized Onboarding tool to review Onboarding Requests, verifying all requirements are met, which includes ensuring the appropriate documents are attached to the request and all fields are complete (Contingent Worker Activation Form and Computer Systems User Acknowledgment Forms).● Compiled the team updates for all SCE Onboarding status and provide bi-monthly status reports to the Project Lead who then brings the updates to the Leadership Team bi-monthly.● Maintained tracking log of Onboarding status and contact various departments such as Corporate Resources, Security, HR Staffing, and Edison ID when the Onboarding Request is not moving along in the process to ensure timely onboarding.● Created team desk procedures for Role-to-Position Mapping, Onboarding, and Org Management.● Managed, reported, and analyzed all types of requests (such as transfers, assistance with onboarding/offboarding, status, etc.) through closure which come through the team shared inbox.● Utilized SAP for looking up information on supplemental resources like activity/PO number, contract end dates, Org Unit, roles, timesheet information, notification for equipment orders, via the following transaction codes: PA20, PA61, ZHCMDATA, PPOSE, SUIM, SU01D, ME23N, and IW23.

● Assisted with onboarding of new SCE employees including obtaining all approvals from senior management and leadership. ● Worked with managers to obtain all new hire information such as space required, equipment, cost center, org unit, title, job descriptions, etc. to post the job. Once employees were hired on, mapped all appropriate roles for their access to the SAP system. ● Handled various requests from IT Managers such as employee transfers, attribute changes, position number delimits, and chiefing of managers over org units.● Utilized SAP to track and update employee job information, change activity codes, enter and release employee timesheets, and adjust employee work schedules as a Time Data Maintainer.● Utilized Onboarding tool to review Onboarding Requests, verifying all requirements are met, which includes ensuring the appropriate documents are attached to the request and all fields are complete (Contingent Worker Activation Form and Computer Systems User Acknowledgment Forms).● Compiled the team updates for all SCE Onboarding status and provided bi-monthly status reports to the Project Lead who then brought the updates to the Leadership Team bi-monthly.● Created team desk procedures for Role-to-Position Mapping, Onboarding, and Org Management.● Managed, reported, and analyzed all types of requests (such as transfers, assistance with onboarding/offboarding, status, etc) through closure which came through the team shared inbox.● Utilized SAP for looking up information on supplemental resources like activity/PO number, contract end dates, Org Unit, roles, timesheet information, notification for equipment orders, via the following transaction codes: PA20, PA61, ZHCMDATA, PPOSE, SUIM, SU01D, ME23N, and IW23.

● Assisted with onboarding of new SCE employees including obtaining all approvals from senior management and leadership. ● Worked with managers to obtain all new hire information such as space required, equipment, cost center, org unit, title, job descriptions, etc. to post the job. Once employees were hired on, mapped all appropriate roles for their access to the SAP system. ● Handled various requests from IT Managers such as employee transfers, attribute changes, position number delimits, and chiefing of managers over org units.● Utilized SAP to track and update employee job information, change activity codes, enter and release employee timesheets, and adjust employee work schedules as a Time Data Maintainer.● Utilized Onboarding tool to review Onboarding Requests, verifying all requirements are met, which includes ensuring the appropriate documents are attached to the request and all fields are complete (Contingent Worker Activation Form and Computer Systems User Acknowledgment Forms).● Compiled the team updates for all SCE Onboarding status and provided bi-monthly status reports to the Project Lead who then brought the updates to the Leadership Team bi-monthly.● Created team desk procedures for Role-to-Position Mapping, Onboarding, and Org Management.● Managed, reported, and analyzed all types of requests (such as transfers, assistance with onboarding/offboarding, status, etc) through closure which came through the team shared inbox.● Utilized SAP for looking up information on supplemental resources like activity/PO number, contract end dates, Org Unit, roles, timesheet information, notification for equipment orders, via the following transaction codes: PA20, PA61, ZHCMDATA, PPOSE, SUIM, SU01D, ME23N, and IW23.

• Provide overall administrative support to the Director, direct reports and staff• Coordinate Off-site Meetings for the Director of Software Development and Maintenance• Create meeting agendas and coordinate logistics for department Off-sites, including hotel accommodations, meals, etc.• Maintain Director’s calendar/files and handle a high volume of scheduling Director’s meetings• Coordinate entire efforts for UNCF Fundraising throughout the SDM Department and helped to raise over $17,000 • Utilize the IT Access Ordering System to obtain system access for new and current employees• Meet with Office Manager on a weekly basis to ensure alignment and provide cross-flow in support of the Director• Track action items and ensure deliverables are met by monitoring Director’s email and presenting documents in weekly meeting readiness • Analyze current administrative processes and provide recommendations for new process• Motivate and mentor administrative team on a regular basis to achieve their goals• Serve as Lead Admin for a team of nine Administrative Assistants • Hold monthly admin team meetings to flow down information from the Executive Assistant Team Meetings• Provide desk coverage as needed for the Assistant to Vice President of Information Technology

• Coordinate Off-site Meetings for the Director of IT-Operations• Provide overall administrative support to the General Manager, direct reports and staff• Create meeting agendas and coordinate logistics for department Off-sites, including hotel accommodations, meals, etc.• Perform communication activities such as record meeting minutes, create presentations, update “Calendar of Events,” Statistical Reports, etc.• Handle highly confidential sensitive information • Work on multiple assignments, dealing with high priorities and tight deadlines • Interface with all levels of employees, including senior management to correspond and coordinate department functions• Maintain Manager’s calendar/files and handle a high volume of scheduling Managers’ meetings• Handle administrative activities for group e.g., travel arrangements, office supply orders, Employee Expense Reports• Prepare requisitions to successfully move employee devices, update phone displays, order software, and coordinate data transfers• Trained in Resource Management group to utilize Planview for reporting and allocation• Assisted with Workforce Forecast updates and reporting • Assisted in track and reporting of Achievement Goals• Gathered budget information from GM’s and assisted in determining budget forecast for the following year• Prepared, edited, and finalized documents and reports as well as spreadsheets and presentations via PowerPoint, Word, Visio, and Excel Applications• Member of the IT Virtual Facilities and Life Safety Coordinator Teams consistently meeting all established performance indicators• Member of the IT Virtual Safety Team communicating Safety Statistics, meeting all performance indicators, and achieving 100% compliance for Zone 3• Received an award for one of the top Safety Leaders of 2005• Worked on the Gift Distribution Sub-Committee for creating a process to distribute the Safety gifts to all IT employees