Lisa Leach work email
- Valid
- Valid
Lisa Leach personal email
- Valid
Accomplished executive with demonstrated success in operations, implementation, and strategic planning. A determined leader who consistently exceeds stakeholder expectations, both internal and external. Successful on-site Project Manager for multi-site new business implementations and business operations, subject matter expert for User Interface functional design of proprietary software (Saas), and Executive Account Manager responsible for new client onboarding and ensuring contractual requirements were met or exceeded. Able to identify process gaps and develop solutions to increase efficiency, enhance performance, and improve the bottom line. I have an open and honest communication style and am a dedicated champion for my team and the company's success.SKILLS: Multi-site Operations OversightProject ManagementAccount ManagementClient SuccessBusiness DevelopmentImplementation (New Business and Process)Call Center AdministrationContractual Compliance (SLAs/KPIs)SPECIALTIES:Process Efficiency, Design, and DeploymentQuality Assurance/Quality Improvement Customer Success AdvocateProgram DevelopmentURAQ Accreditation
-
Director Of OperationsFreedomcare Oct 2024 - PresentNorth New Hyde Park, Ny, Us -
Business Operations Manager (Ct, Ga, In)Freedomcare May 2022 - Oct 2024North New Hyde Park, Ny, Us
-
Head Of Ride OperationsRide Health Oct 2020 - Dec 2021New York, Ny, Us -
Vice President, OperationsSoutheastrans, Inc. Oct 2009 - Apr 2020Atlanta, Georgia, UsResponsible for preparing the organization for ongoing change; ensuring clarity, understanding and commitment from all department leaders regarding process and procedure development. Provide support to Chief Executives in all aspects of program growth specifically through strategic and operational planning and by ensuring that required infrastructure and support processes are in place. Support and provide oversight for Call Centers and Quality Assurance functions in each state operation. Project Manager for all new business implementations. Development and implementation of operations policies and procedures. Project Director for the development and deployment of operating system enhancements. Facilitate the development, maintenance and monitoring of business objectives to ensure contractual compliance. Management of URAC accreditation initiative. Provide mentoring and guidance to subordinates and other employees. Utilize continuous quality improvement philosophies, techniques and tools in order to maintain accreditation and increase customer satisfaction. -
ConsultantLogisticare Aug 2008 - Aug 2009Atlanta, Georgia, UsProject Manager for URAC accreditation renewal. -
Corporate Director Of OperationsLogisticare Nov 2000 - Aug 2009Atlanta, Georgia, UsLead role in state Medicaid contract implementations in 12 states; managed operational implementation of new business contracts including staffing, training, technical (telephone and proprietary software) systems, network development, policies/procedures, and pre/post delegation audits; Subject matter expert for all policy and procedure development and pre-delegation audits including preparation of all documentation for accreditation; developed programs that enhanced quality, effectiveness and efficiency of all day-to-day operational functions by streamlining processes, designing software enhancements, and reducing redundant procedures
-
Director Of OperationsMtm, Inc. Aug 1995 - Sep 2000Lake St. Louis, Mo, UsDesigned and developed 24/7 call center, supporting move from external vendor to internal department; Direct supervision of administrative, network development, and System Administration staff and two 24-Hour Call Centers coordinating over 55,000 trips per month; Project Manager for implementation of all new MTM clients contracts including protocol development, and provision of non-emergency medical transportation. Oversight of all technical functions (main frame, PC network and computerized telephony system) of corporate office; Responsible for RFP response, contract negotiation and compliance.
Lisa Leach Skills
Lisa Leach Education Details
-
Harvard Business SchoolBusiness Management Essentials -
Kennesaw State UniversityProject Management
Frequently Asked Questions about Lisa Leach
What company does Lisa Leach work for?
Lisa Leach works for Freedomcare
What is Lisa Leach's role at the current company?
Lisa Leach's current role is Director of Operations - FreedomCare.
What is Lisa Leach's email address?
Lisa Leach's email address is ll****@****ans.com
What schools did Lisa Leach attend?
Lisa Leach attended Harvard Business School, Kennesaw State University.
What are some of Lisa Leach's interests?
Lisa Leach has interest in Process And Procedure Development, Mentorship, Music, Youth Ministry, Training And Staff Development.
What skills is Lisa Leach known for?
Lisa Leach has skills like Business Process Improvement, Program Implementation, Operational Planning, Policies And Procedures Development, Software Design, Program Development.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial