Acting as Quality Assurance Analyst on Structural Engineering project, a project to streamline and bring the current paper based system into BPM thus enabling for increased process efficiency and more work to be brought in house.• Created, executed and documented 698 tests covering 5 enhancement requests and phase 1 of the Structural Engineering project resulting in a low level of post release defects.• Developed 5 automated scripts within 2 months of the 2010.1 release covering 30% of features in phase 1 of the Structural Engineering project and in process of creating a new function library to contain reusable functions for structural engineering scripts.• Created and posted 11 wiki pages to assist with support for post implementation troubleshooting of release problems.• Developed a library document to be used across the Quality Assurance team to track and communicate existing and new functions created in Quick Test Pro making it easier to find reusable functions for scripting• Provided IT Trainer with documentation for BPM and work order changes that were implemented in the 2010.1 Structural Engineering Release to assist in creation of training materials.

Managed InformEnt product suite, a data warehouse and business intelligence product suite, comprised of eight components. Product suite has annual revenue of approximately $5 million dollars.• Gathered and documented requirement specifications for enhancements to be incorporated in an annual release of the InformEnt product suite. • Presented specifications documents to Development and Quality Assurance (QA) for review to ensure completeness of requirements.• Hosted webinars for internal and external clients to familiarize them with product functionality changes in annual and patch releases of the InformEnt product suite and to respond to any problems or question they may have about the product or its functionality. • Determined the scope and impact of issues on product after examining the QA team’s report.• Worked with QA Manager to determine the priority and timeline of items for inclusion into the product.• Collaborated with the Development and QA teams, both locally and remote, in implementing new features in the InformEnt suite.• Wrote annual and patch release materials consisting of release notes and user guides and approved with others software installation documentation.• Trained internal employees on new and changed functionality within the InformEnt suite enabling them to respond and troubleshoot issues on first level support.• Facilitated quarterly meetings of the InformEnt Client Advisory Board to discuss and prioritize enhancements for the product.

Acted as lead Quality Assurance Analyst for a web based customer service and sales force management application.• Reviewed system deliverables (business requirements, systems analysis and design documents) to identify missing and incomplete requirements avoiding rework later in the development process.• Held to aggressive timeframes for quarterly releases after developing, executing and documenting functional, integration, and regression test cases. • Aided first-level client support in troubleshooting and resolving client production issues.• Administered plan for release environments.

Assisted the QA Manager in the allocation of QA department resources while working with business analysts and end users to develop business specifications and Statement of Work Requests. • Developed, executed and documented functional, integration and regression testing for both internally and externally developed applications for in-house usage. • Coordinated and assisted in deployment activities with developers, business analysts, infrastructure and end-users of internally and externally developed applications. Monitored end-user approval.• Performed analysis of system development lifecycle processes to identify and implement changes for process improvement. • Designated liaison between the development staff and end users in troubleshooting production issues.

Responsible for assisting the manager of QA in the creation and implementation of software development policies and standards within the development group.• Implemented a new source control system allowing concurrent development by different project teams. • Led effort to create and distribute a programmer’s handbook to ensuring uniform development standards and consistent, repeatable quality assurance and quality control. • Recommended solutions for process improvements by analyzing programs and pinpointing errors.• Revised system development process after reviewing and identifying gaps.

Assisted project teams (business and systems) in the creation of project initiation, requirements, design, test plan and post-implementation documents to adhere to Full Lifecycle Testing Methodology (FLTM) based upon IBM’s concept of FLT.• Conducted compliance/assessment reviews on project documentation ensuring adherence to corporate policies and standards.• Identified process improvement opportunities with the System Design Lifecycle after analyzing teams’ project data• Facilitated post-implementation review meetings with business and systems areas to appraise the effectiveness of the process and identify changes for future releases. • Developed and executed Team Test automated test scripts for MaxMC allowing for the creation of a regression test bed for test script reuse.

Lead Analyst for Claims Department, responsible for maintaining the system on the AS/400 platform utilizing CL, RPG III and COBOL. • Streamlined claims department’s check processing on AS/400 platform by creating new programs in CL and RPGII. Eliminated multiple daily checks and saved time, printing, and mailing costs.