Lisa Leon Email & Phone Number

Greater Tampa Bay Area

• Collaborate with Associates, HR Business Partners, Management, and Leave Administrators to support associates requesting reasonable accommodations.• Review Reasonable Accommodation request forms to ensure they contain sufficient information to render a decision while maintaining confidentiality of PHI and sensitive personal information. • Partner with Human Resources and all levels of management to understand the needs of the business, while balancing “undue hardship” and risk against the Company’s responsibilities under ADA, FMLA, Workers’ Compensation and other related laws while providing guidance to associates and management and making determinations for each request.• Create written communications to associates throughout the return to work or Reasonable Accommodation process to insure they are informed of determinations or next steps.• Maintain accurate records on Reasonable Accommodation Log.• Maintain knowledge of all applicable leave and accommodation laws including the FMLA, ADA, and state and local leave laws. • Coordinated and moderated Reasonable Accommodation Committee Calls for escalated accommodation requests.

Watertown, Ma

• Responsible for the daily operations of leave of absence administration with a caseload of over 150 leaves across multiple states, ensuring compliance with relevant policies, processes and local, state, and federal regulations.• Interpreted leave requests to determine eligibility for various leave types including FMLA, State Leaves, Medical, Workers’ Compensation, Personal, Educational, and Military Leaves.• Provided timely communication and documentation to employees and managers throughout the leave process.• Maintained data in HRIS system to ensure a compliant and accurate system of record.• Provided coaching and guidance to all levels of management regarding leave of absence policy and processes.• Partnered with employees, Managers, HR Managers, and Legal to resolve escalated leave and ADA reasonable accommodation issues.• Assisted with the planning and execution of the yearly Benefits Fair.

Bedford, Ma

• Worked in an essential function along the Sales pipeline to assist new patients transitioning onto the OmniPod Insulin Pump.• Contacted patients' Healthcare Providers for necessary Statements of Medical Necessity, Clinical Notes, and Lab Reports with a 24 to 48 hour turn around time.• Promptly and accurately entered patient data into Salesforce.• Performed Benefits Investigations and Pre-Authorizations with patient Medical Insurance to determine coverage and patient cost-share.• Kept in close contact with patients, doctors, Territory Managers, and Clinical Specialists during the patient’s transition process onto the OmniPod Insulin Pump.

Waltham, Ma

• Partnered with the Accounting Department to successfully develop a more cost effective and time saving Medical and Dental Premium Reconciliation process; this allowed the process to move independently to the Human Resources Department.• Reconciled and paid monthly premiums and administrative fees to all medical, dental and FSA plans in a timely manner.• Corrected eligibility errors through vendor contact and eligibility file maintenance to sustain employee coverage.• Quickly resolved escalated employee benefits issues that were received in the company’s Benefits call-center. • Maintained knowledge of pertinent Federal and State regulations and compliance requirements affecting benefit programs including ERISA, COBRA, FMLA, ADA, and Section 125.• Conducted New Hire Benefits Orientations to ensure employees had a thorough understanding of their benefits choices.• Participated in special projects such as Open Enrollment, Benefits Fairs, and Wellness Seminars.

Cambridge, Massachusetts

• Thoroughly performed new patient intakes by collecting medical history and insurance information.• Scheduled all patient consultations, follow-up appointments, lab work, and medical procedures.• Prepared exam room for patient visits by maintaining a clean and well stocked environment.• Demonstrated excellent Customer Service by answering all phone calls and making any outgoing phone calls as requested by physicians and nurse to patients, hospital departments and insurance companies.• Contacted insurance plans to verify patient eligibility and referral status.• Reviewed all patient encounter forms for completeness; provided CPT and ICD9 codes on all forms using strong knowledge of medical terminology; entered appropriate charges into billing system.

Brighton, Ma

• Served as Instructor to adults with various developmental disabilities; compassionately provided direct training in the areas of socialization, communication, Activities of Daily Living, work training, and community roles.• Designed behavioral plans based on the behavioral analysis data in order to assist clients in meeting objectives and goals; designed instructional plans catered to each individual’s needs.• Supervised and trained Assistant Instructors; conducted monthly Assistant Instructor evaluations.

Bachelor Of Arts (Ba), Psychology

Activities and Societies: Psi Chi Honor Society

Associate Of Science (As), Registered Nursing/Registered Nurse

Education record

Activities and Societies: National Honor Society