Ice Cream Gelato World is a small business that serves a variety of delicious foods and drinks including Ice Cream, Crazy Shakes, Bubble Shakes, Coffee, Sandwiches, Crepes, Funnel Cakes and so much more! We are dedicated to using only the best ingredients and giving our guests award-winning customer service.

Tripwire protects many of the world’s leading organizations and government agencies against cyber-attacks by providing a suite of onsite and cloud-based solutions to find, monitor and minimize a wide range of threats without disrupting daily operations or productivity. ► Manage the allocation of human resources globally for 90+ onsite and remote software implementation projects, ranging in length from two days to two+ years, by coordinating with clients to schedule Professional Services Consultants and Trainers. ► Directed resource utilization for 237 projects representing $8M+ in revenue in 2019. Collaborate with Engagement Managers to develop project resource plan to meet staffing requirements based on project scope, duration, technical complexity, and location. ► Serve as the client’s point of contact throughout the engagement, participating in kick-off calls and ongoing communications related to the scope of work, technical questions, project status, scheduling, and invoicing. ► Generate $500K+ in annual revenue by planning and executing 35 training programs annually for client system administrators. ► Coordinate client invoicing for both fixed-fee and time and materials-based engagements. Track project milestones, secure client approval for completed work, compile timecards and expense reports, and submit billing events to the finance team. ► Partner with the legal team to develop contracts for independent contractors. Create and approve purchase orders for contractors and monitor completed work to sign-off on annual payments of $3M+. ► On a team that documented and update over 75 Resource Coordinator, Consultant, and Financial Force processes, utilizing Confluence to create an online resource for worldwide Professional Services and Training teams.

Heartland Payment Systems, Inc. processed 11 million daily credit/debit card payment transactions for 275,000 business locations across the U.S. ► Reconciled general ledger accounts on a daily, weekly, and monthly basis for major petroleum customer accounts, including Marathon Oil, Exxon, BP, Chevron, and Citgo. ► Balanced daily PIN debit card transactions representing $100MM+ annually. Analyzed invoices to ensure accuracy, approving $10-12M in monthly merchant ACH payments. ► Served as the escalation point of contact for merchant funding issues, ACH requests, disputes, and billing questions from petroleum accounts. ► Prepared monthly, quarterly, and annual financial reports to summarize account information and trends for corporate accounting and finance managers.

Acquired by Fiserv, First Data provides nationwide debit acceptance at 2+ million outlets for nearly one-third of all U.S. debit cards. ► Responded to merchant inquiries, complaints, funding, and billing questions in coordination with internal partners in accounting, business intelligence, and account retention.