• Created a friendly, welcoming atmosphere to encourage positive customer experiences and repeat visits.• Carry out all roles in the restaurant diligently, including taking orders, welcoming and seating both walk-in and booked customers, managing the running of the pods.• Received basic barista training.• Opened and closed the restaurant, as well as setting-up, running and closing down events, with fantastic feedback.

• Develop recipes for cookie bars, brownies, blondies and millionaire shortbreads according to customer feedback.• Manage social media accounts and curate content to market new products and advertise seasonal offerings.• Fulfil customer orders timely and safely.• Carefully adhere to all relevant food safety and hygiene guidelines, through completing a Level 2 Certification in Food Hygiene (90%+) and earned a five-star hygiene rating from Swale Borough Council.

• Increased my confidence generally and when talking with customers about personal information.• Developed an understanding of Visual Merchandising, as I organised and ran floor moves.• Being an Assistant Manager meant I had to work to specific KPI’s and track staff/store performance. • Increased communication between staff to highlight areas of success and areas for development. Helped provide extra training when required.

• Improved customer service skills, especially communication and patience. • Bettered my time-management, as I had to arrive for shifts, which varied on days and times, as well as doing A-Levels and a Degree course.• Provided me with the opportunity to be trained on different areas (checkouts, self-scan, kiosk and the customer service desk), further increasing my competence at work and confidence within myself.