Lisa Lewis Email and Phone Number

• Providing administrative support to ensure an efficient and effective service that helps the holistic approach of supporting clients with employment support to enable them to improve their housing stability• Assisted with the design and implementation of systems to ensure that customer’s action plans are followed through. The improved efficiencies contributed to an increase in the services KPI’s • Involved in establishing and developing a system to collate and produce accurate service outcomes reports using the Housing Options CRM (Locata). This involved collating, analysing and clearly presenting data that will supported the work of the Housing Needs Group• Preparing a professional and informative employment newsletters in a timely manner on a regular basis• Maintained team diaries and assisted in allocating appointments to between client’s and Employment Advisors• Proven practical skills and knowledge of Sitecore software to add content onto the Lewisham Council website whilst ensuring compliance with the organisations guidelines with accessibility.• Managing, recording, updating and handling of sensitive information, operating with GDPR compliance through attention to detail and high levels of observation. • Developed a system to capture feedback from customers, at strategic points in the client journey to inform service design• Trained as a Lewisham Parent Champion volunteer to support families of Lewisham by signposting to relevant information through collaborating with Lewisham Family Information Service. This also involved promoting Early Years Education and encouraging clients to engage with the Family Services available for their need in the borough• Winner of the ‘Above and Beyond Award’ within the Mentoring Programme with Multiverse

• Professional Headshots• New-born Portraiture• Family Portraiture • National campaign with the Missing People Charity• Activism Photography • Experienced using Adobe programs such as Photoshop & Lightroom• Understanding clients brief and objectives• Attention to detail• Providing creative focus to projects• Highly skilled at building a positive rapport with clients• Online private gallery

• Distributing free Bounty packs to new families on the maternity ward.• Persuading and talking through advantages of joining Bounty Club and inputting data of those who choose to join on the Bounty system whilst being compliant to GDPR and confidentiality.• Offering photography sessions at bedside and completing new-born portrait sessions in a safe and compliant way. • Selecting and inputting images in video template to show families, and selling packages, including taking cash/card payments and giving receipts.• Respecting and liaising with all levels of staff and members of the public effectively.• Working in a sensitive clinical environment and adhering to hospital standards.• In charge of ordering stationery and stock through company systems• Arranging photography sessions on the phone to take place at the hospital.• Following the hospitals procedures, policies, and guidelines in relation to health and safety, confidentiality and professional conduct and making sure I am update to date with any changes.

• Taking bets from customers in a quick and comfortable manner• Answering any queries• Being alert and observant for signs of negative gambling behaviours.• Abiding to health and safety regulations to keep customers and colleagues safe.• Maintaining confidentiality standards• Handling cash and using maths to calculate odds correctly.• Adhere to policies and procedures to handle attempted cases of fraud and how to deal with the escalation of anti-social behaviour from customers

• Helping to develop good feeding patterns, developing independence and appropriate socially acceptable behaviour. • Personal care - changing, assisting when required, supervision of students and good general hygiene practices.• Supervising and preparing Meal Tables• Promoting positive and constructive activities to encourage good behaviour

• Co-ordinating educational activities with individuals and groups of pupils.• Encouraging communication and integration of pupils who do not speak English as a first language.• Promoting the importance of safeguarding and confidentiality, and ensuring that regulations regarding this are complied with at all times.• Maintaining an organised, safe, and presentable learning environment for the benefit of pupils and teachers alike.

• Offering customers expert-standard advice and knowledge on the products and services available in the store.• Building strong rapports with customers at the earliest opportunity. Enquiring about the projects they are undertaking to identify products that could assist them. • Exceeding customers’ expectations by also advising them on services, techniques and ideas that could assist them further.• Maintaining specialism in Décor. This enables me to provide customers with advice on current trends, colour matches and complimentary items.• Processing transactions, exchanges and refunds at the tills. • After completing the required training, I was able to operate the self-service checkouts and assist customers using them. This had to be done whilst ensuring compliance with policies on theft and fraud.• Completed training which allowed me to deal with large, specialist or bespoke orders. I would identify these types of orders when assisting clients, or would accept referrals from colleagues; and proceed to place the order and guide the customer through the process.