Lisa Lindley Email and Phone Number

• Project Management/ScrumMaster of projects using Agile Project Development & Waterfall Methodologies.• Architected, Designed and Managed numerous large projects simultaneously with different teams working on different parts at the same time.• Business Analyst, Business Process Improvement/Reengineering/Automation (while incorporating CRM best practices), Design, Development, Configuration, Testing, Troubleshooting, End User Training, Support & Implementation of Salesforce.com & PeopleSoft CRM systems. • Streamlined processes, workflow, paperwork and procedures (created a centralized place for sales, marketing, finance, compensation, legal, billing, support, and fulfillment so that they would be able to view all relative information about a sale/deal). Integrated with multiple legacy systems using services to feed data back and forth. • Integrated Inbound/Outbound ACD, Outbound Dialer (both preview and predictive dialer), Inbound & Call Transfer Screen Pops and Click to Call with 2 different telephone systems (AMC Technologies/Salesforce.com/Aspect & Interactive Intelligence and Salesforce.com). Also integrated Aspect ACD/Dialer with PeopleSoft CRM.• Helped setup data warehouse to combine Salesforce.com data, Interactive Intelligence phone data, Big Machines data, multiple legacy fulfillment systems data, HR data, compensation data, finance data to feed data into data warehouse, build out data marts/views and build reports combining data all together for end to end views of lead to cash process.• Automated the lead loading process (originally this process involved 4 different groups which took over 2 weeks to manually scrub, filter, assign & load leads). Now for certain lead sources, this process is totally automated and runs overnight. For all other lead sources, the market management team can load leads via user friendly screens & get lead to sales either immediately or overnight (depending on lead source & scrubbing/filters chosen).

• Business Analyst, Business Process reengineering and automation, Project Manager, Design, Project Lead, Testing, Troubleshooting, End User Training, Daily Maintenance, Security, some Development, Configuration of entire CRM system, and Business Liaison for CRM (with Customer Support, Sales, Legal, Finance, Marketing, Executives, and IT groups) for Customer Support, Sales, HelpDesk, and Customer Support Self Services modules of PeopleSoft CRM.• Consolidation of multiple Sales systems into one, along with implementation of new business processes.• Consolidated multiple Customer Support systems into one, along with implementation of new business processes.• Redesigned business processes for company with Legal, Finance, Sales, Marketing, Executives, PMO (Project Management Office), and Customer Support groups to make CRM the one place to get all customer information, including scanned legal contracts.• Created reports for upper management (using PeopleSoft Query, Microsoft Access, Crystal, some nVision and Excel with some including Pivot Table reports).

• Supervisor of all Vantive Developers. Team Lead, Project Manager, Business Analyst & Lead Developer on consolidation effort of taking 3 heavily customized Vantive systems & consolidating them into one system with additional functionality & new business processes. These systems were used globally by entire company (all CRM modules were implemented and supported). Performed multiple upgrades.• Streamlined processes, automated workflow and paperwork (including contract), automated price book. Implemented eSales (web-based sales application). Vantive Administrator in change of all levels of support, configurations, designs, development, support, testing, training, implementation and reporting. • Vantive Sales Administrator (this included every function of monitoring and implementing Vantive Sales and Vantive on the Go to all remote offices), RemoteWare Administrator, Actuate Administrator, and Sales MIS helpdesk.