Lisa Tallman-Littlejohn, Capm, Fmc Email & Phone Number

Estrella, Arizona

Arizona, United States

• Rapidly promoted throughout career due to exceptional work performance and ethic
• Provided dynamic, high-level administrative support to the President and CEO by managing schedules, correspondences, travel arrangements, events, executive meeting minutes, and agendas
• Skillfully developed and implemented strategic plans for optimizing daily efficiency, accuracy, and quality
• Maintained a high level of confidentiality when handling sensitive information, records, and documents
• Prioritized daily projects for the entire credit union while simultaneously handling the on-time completion of administrative tasks for the CEO
• Requested COI’s as needed for property managers, while requesting them from vendors.

Peoria, Arizona, United States

• Strategically coordinated, planned, and managed the completion of multiple complex projects while achieving on-time and on-budget initiatives
• Remained in constant contact with stakeholders to communicate project timelines, deliverables, and plans; led to increases in overall relationships, retention, and satisfaction
• Effectively managed, motivated, and coached high-performance project teams that consistently met project objectives and expectations set by the CEO
• Utilized Monday.com as an SME to handle project management operations, updates, and information
• Worked collaboratively with department leaders in coordinating and executing strategic initiatives and improvements for maximizing daily efficiency, productivity, and performance
• Conducted thorough audits and risk assessments to identify and address vulnerabilities and other security-related incidents while adhering to industry requirements

• Played a vital role in ensuring the seamless operations of new building construction, remodeling projects, building moves, seating and office plans, furniture procurement and placement, card and key access logs, and.
• Oversaw the coordination of inspections on a regular basis to determine maintenance needs
• Applied effective interpersonal and negotiation skills to secure cost-effective bids, contracts, and service agreements with vendors
• Addressed areas of improvement among all enterprise facilities totaling 9 buildings of 45,000+ sq. ft.
• Ensured facility operations were in compliance with security policies, procedures, and industry standards
• Leveraged organizational skills to execute grand opening events, employee appreciation events, and member activities

Phoenix, Arizona Area

• Kept lines of communication open with department heads to ensure the accuracy and consistency of daily operations, procedures, and processes across credit union
• Spearheaded the development of a department and team that ensured employees followed all credit union processes and regulatory requirements
• Offered the necessary resources and training for branch management and the Member Service Director to succeed in meeting operational objectives
• Displayed a friendly and professional when handling a high-volume of phone calls from members requiring assistance with product knowledge, transactional issues, cards, OLB, and Mobile operations
• Coordinated operational improvements, core system updates, and product implementation (RDC, new credit card, online banking, mobile app)
• Served integral roles as Interim Branch Manager, Call Center Manager, and MS Director that was responsible for leading branch teams and assisting members