Lisa Loo Email & Phone Number

Bellingham, Massachusetts, United States

Dudley, Massachusetts, United States

Responsible for 6 meal sites serving MOW in 13 surrounding towns.

Franklin, MA 02038

Specializing in single family, multi-family, condominiums, and land sales.

Mendon, MA

• Empower clients through awareness and education to take control of their health
• Lead wellness workshops and demonstrations
• Teach healthy cooking classes and guided grocery shopping tours
• Conduct pantry raids and make-overs
• Help clients to lower blood pressure and cholesterol, reverse diabetes, lose weight, managing digestive disorders and food allergies and sensitivities.

Hopkinton, MA

• Led business requirements development for Customer Service organization to corporate wide $80M relationship management system conversion
• Managed cross-functional team of internal and external consultants through data gathering and prioritization gates
• Led project development of EMC remote connectivity project
• Awarded numerous EMC top achievement awards

• Managed cross-functional resources to drive and to resolve critical customer issues. Provided timely communication to clients and senior management on status of issues.
• Acted as the corporate liaison for EMC Customer Support, Sales, and Professional Services and the customer
• Coordinated and facilitated internal conference calls to frame root cause analysis responses that would be delivered to the customer. Documented action plan.
• Presented root cause analysis findings at customer post-mortem meetings or conference calls.

• Evaluated and implemented new and existing tools for the IS Support Center
• Conducted customer focus groups. Provided improvements plans based on feedback.
• Led creation and implementation of global recognition program for the organization
• Developed and institutionalized new hire training program
• Assisted Support Center Management with improving consistency and efficiencies across business through standardizing processes and establishing best in industry methodologies

• Designed and implemented company web site.
• Provided IT management and support for several client companies.
• Researched and prepared technical proposals for new business.

• Managed a team of seven senior engineers responsible for the beta programs and support of legacy software products
• Directed the development, implementation and maintenance of the internal customer support web site, diagnostic tools, and technical documentation.
• Provided and performed business trend analysis, offered corrective action plans
• Improved and maintained Support's ACD system and call tracking system.

Cambridge, MA

• Created, implemented and managed a global beta program for all company products
• Represented Customer Service at the Product Team Meetings and Release Team Meetings to ensure serviceability and support of products
• Received the Pace Setter award for innovation and success of the Global Beta program.

• Supervised the writing and quality control of all technical documentation.
• Planned, scheduled and directed the day to day work of the Documentation and QA Teams.
• Increased the accuracy and consistency of information that the Customer Support and Training Department communicated to the client base.

• Planned, scheduled and directed the day to day work of the QA Team.
• Designed and implemented an on-line database to track the history of versions, deadlines, and problems.
• Created set test plans and a system of quality control checks
• Managed the collection of customer feedback during beta releases.
• Provided Support and Training with positioning statements on problems and provided Development with detailed reports of errors and problems.

Needham, MA

• Planned, scheduled and directed the day to day work of the Support Team (six teams of 44 people, first-line support, technical and hardware support).
• Increased level of customer service, product knowledge and quality control by on-going training and positioning statements for team members.
• Aided and improved problem solving skills of team members.
• Implemented a call tracking system and an ACD system.
• Received the "Star" award for outstanding customer support and dedication to fellow employees.

B.S., Computer Information Systems

Holistic Health Coach Certification, Nutrition, Stress Management, Counseling, Natural Healing

Real Estate Sales Agent, Real Estate , Ma Real Estate Law

Education record