Maintain detailed/accurate medical records. Perform physical exams and educate clients on diagnosis, prognosis, and treatment options. Educate clients on health conditions, nutritional and preventive care. Create estimates for recommended treatments or surgical procedures and discuss them with clients. Perform routine surgical procedures (spays, neuters, dental prophylaxis, dental extractions and some mass removals).

o Maintained accurate medical records.o Prepared surgical suite and surgical patients for procedures.o Filled in-house prescriptions and authorized prescriptions to be filled at an outside pharmacy as directed by a veterinarian.o Performed laboratory work and diagnostic imaging.o Provided compassionate care for boarded and hospitalized patients.o Obtained histories, rectal temperature, pulse, and respiratory rates for patients.o Performed jugular, cephalic, saphenous venipuncture and catheter placements.o Administered subcutaneous, intramuscular, and intravenous injections as directed by a veterinarian.o Administered medical treatments and medications as directed by a veterinarian.o Educated clients on the importance of yearly checkups, vaccines, monthly flea, tick, and heartworm preventatives.o Estimated costs for clients regarding their pets’ appointments.o Developed and implemented a better way of how treatments are tracked for each patient that resulted in better time management.o Instructed owners on what route and when to administer medications and how to perform any at home post operative care that may be needed.o Trained new hire technicians and veterinary assistants on daily duties in the treatment department.o Volunteered to assist in other departments when they were understaffed.o Successfully marketed various wellness packages and preventatives to clients for their pets.o Performed blind and ultrasound guided cystocentesis.

o Analyzed data and identified coding errors.o Created detailed documents showing coding errors found, which were directed to appropriate teams for resolution.o Performed follow-up correspondence to ensure corrections were made in a timely fashion.o Prioritized and assigned Networking Pricing Profiles to the Quality Analyst team.o Ensured expedited turnaround times were met. o Submitted process improvements, which were implemented, to cut down on the handling time regarding Networking Implementation Forms for Med D.‬

o Coordinated with multi-disciplinary healthcare teams, including Clinical Pharmacists, Investigators, Analysts, IT, Patient-Care, Federal Employee Plan Prior Authorization, and HMS to monitor prescription fraud, waste and abuse. o Trained new hire employees regarding Member Quality Assurance (MQA) functions and responsibilities.o Attained monthly, quarterly, and annual contractual obligations.o Developed training materials and conducted education for new Clinical Assistants (CA) on CA duties.o Developed process improvements, which ensured operational efficiency and increased employee productivity.o Assisted Investigators with a date of birth auditing project. o Contacted prescribing physician offices and pharmacies to verify prescription claims.o Reviewed monthly reporting statistics for Clinical Assistants.o Analyzed and conducted prescreening activities on MQA data to identify drug use trends and patterns.

o Updated and Maintained Clinical Assistant Process Manual.o Assisted Management in training Certified Pharmacy Tech classes.o Under direction, as part of a clinical team, assist members in obtaining prior approval for various medications. o Provide direction to Clinical Service Representatives to trouble shoot prior authorization concerns and integrate processes and procedures of the FEP PA department. o Developed and trained Clinical Service Representatives on ACM outcome procedures.o Under direction, trained new hire classes in April and May of 2007.o Performed technical writing and development of member letters for prior approval medications.

o Prepared fax cover sheets that were faxed to doctors’ offices. o Retrieved voice messages from Audix, contacted doctors’ offices to request missing information and entered authorizations into the system.o Managed physician faxes, letters, and incoming calls from doctors’ offices requesting prior authorizations.o Mentored newly hired prior authorization employees.o Processed specialty forms, organized pharmacy forms, and assisted prior authorization representatives with mail order pharmacy questions as a member of the Mail Support Team via the Assist Line.

o Washed laundry, cleaned dishes, and kennels.o Assisted veterinary technicians with X-rays.o Performed fecal tests, blood draws, IV catheter insertions, and urinary collections.o Obtained patient history for the Veterinarian.o Responsible for determining if a patient needed immediate treatment.o Administered medications to patients per doctors’ orders.o Entered services into the computer system for billing purposes.

o Responsible for organizing the laboratory.o Assisted in a catfish removal program by netting catfish in the San Juan River.o Identified, sorted, and prepared fish to be displayed at the Museum of Southwestern Biology.o Aided in the collection of fish from the Rio Grande and Pecos River.o Collected, tagged, and released endangered fish back into the Rio Grande River.

o Assisted veterinary technicians with X-rays.o Obtained patient history before veterinarian performing a physical exam on the patient.o Responsible for determining if a patient needed immediate treatment.o Administered medications to patients.o Entered charges for services into the computer system.