Lisa Lyons Email & Phone Number

I manage product marketing and customer success strategy at three rapidly growing, nationally and regionally accredited Kids R Kids Learning Academy locations in San Antonio, TX. Our schools have recently undergone re-certifications by Texas Rising Star, with our Hardy Oak property undergoing a comprehensive head-to-toe renovation. We are excited for our re-launch this August, as all classes are open for enrollment!In my role as the Client Success and Product Marketing Director, I bring a unique perspective by leveraging my expertise in early childhood education as both a parent and a Licensed Childcare Director in the state of Texas. With a passion for quality childcare and a data-driven, customer-centric approach, our mission is to prioritize the needs of our clients in achieving our vision for the future of early childhood education.From implementation to onboarding, my goal is to provide support to our team of directors and educators, ensuring a high level of customer service, quick response to inquiries, and ongoing support and advocacy for our clients. I am dedicated to ensuring client satisfaction for years to come.I am truly passionate about the schools I have the opportunity to be a part of, and I am enjoying supporting them through content and product marketing. With numerous exciting new offerings and renovations completed, and in progress, our schools are undergoing amazing changes post-pandemic, and we’re eager to share them!My role transition has been seamless due to my unwavering belief in the merit of our company vision, product, and the incomparable value we provide to our clients. In collaboration with management, customer care teams, and customers, my focus is on driving customer satisfaction, fostering loyalty through exceptional service, and building successful business partnerships with a personal touch.Reach me directly for any inquiries or opportunities.#KidsRKidsLearningAcademy #ECE #CustomerSuccess #ContentCreation

10002 Camino Bandera, San Antonio Texas 78254

Position focused on leading the management team and staff of over 30. Guiding the growth of the brand and community outreach to over 180 families in the North San Antonio area. Kids 'R' Kids Learning Academies is a privately owned preschool franchising system that educates and cares for children from 6 weeks through 12 years.

San Antonio, Texas Area

Carnegie Technologies, HoudiniSoft segment. Worked closely with both executive sales teams while supporting fortune 500 clients including Sprint, Verizon, and Tmobile in product roll-out requirements using go-to-market strategies for our mobile reprogramming platform. Planned and carried out various marketing and technology presentations including conventions to promote and inform customers on product offerings.

San Antonio, Texas

Carnegie Technologies, HoudiniSoft. Served as an agile business lead interacting directly with first-line engineering teams and product management teams. Worked to identify new product ideas which surfaced from customers, field sales, and market research. Identified and analyzed critical issues related to the product design and promotion of our products. Created recommendations and feature definitions to address market opportunities. Provided direction for product enhancements and general product development requirements.

One in a Four Member Sales and Events Team that helped in all areas to lead to many of the highest-grossing months in Catering Revenue, portfolio of accounts new, existing, and returning, and assistance in forecasting, market analytics, and sales team training/ development programs. Contracted with companies locally and globally utilized marketing, negotiating, writing, and sales skills to close sales that produced over a hundred thousand dollars in sales. Maintained relationships with clients in all segments such as associations, education, SMERF, Government, Corporation, and Social.

Acted as a member of the Front Office team and liaison to each department; gained insight into the operations of all areas of the hotelStood as the leader of the Elite Check-In program; promoted measurable rises in GSS scores and promoted Elite loyalty as measured by their numerous comments to Customer CareMaintained open communication with our “Top 50” guest; utilized information gathered to arrange preferences and “wow” the guests thus promoting returned business with the hotelMade decisions and handle transactions involving large monetary sumsDemonstrated command over: Guestware, Micros, PMS, MASHA, Excel, Word, Power Point, and familiarity using communication and multimedia devices such as Multi-function telephones, Xerox Copier, printers, fax machines, keying devices, and others to effectively meet guest needs and exceed job requirementsWorked well as part of a team; recognized in many instances as a provider of exceptional guest service

Created and managed Excel and Word templates to reallocate Front Desk expenditures which reduced supplies costs by hundreds of dollars since resuming Inventory DutiesLed both evening and morning shifts; Made executive decisions to ensure numerous “perfect sell” nightsArranged meeting agendas, service initiatives, and other projects to drive occupancy during an economy weakened by the recession; promoted success in a deteriorated marketArranged meeting agendas, service initiatives, and other projects to drive occupancy during an economy weakened by the recession; promoted success in a deteriorated market

Acted as a member of the Front Office team and liaison to each department; gained insight into the operations of all areas of the hotelStood as the leader of the Elite Check-In program; promoted measurable rises in GSS scores and promoted Elite loyalty as measured by their numerous comments to Customer CareMaintained open communication with our "Top 50" guest; utilized information gathered to arrange preferences and "wow" the guests thus promoting returned business with the hotelMade decisions and handle transactions involving large monetary sumsDemonstrated command over: Guestware, Micros, PMS, MASHA, Excel, Word, Power Point, and familiarity using communication and multimedia devices such as Multi-function telephones, Xerox Copier, printers, fax machines, keying devices, and others to effectively meet guest needs and exceed job requirementsWorked well as part of a team; recognized in many instances as a provider of exceptional guest service

Upheld and exceeded company standards by providing exceptional customer service and attention to detail thereby increasing guest loyalty and financial gains of the companyDelegated as a trainer of new employees

TIPS (Training for Intervention Procedures) certified serverEnsured guest satisfaction and maintained guest/ server relationships to ensure loyalty to the brandTrained new employees for several Glory Days Grill locations as a Trained Trainer for positions such as servers, food runners, bussers, to-go attendants, and quality assurance specialistsReceived training as potential shift leader, maintained important documents, secured Micros cards with Managerial permissions, and obtained T.I.P.S. certificationProvided excellent service to groups exceeding 60 guests; requested consistently by return guests

Reported pertinent information in the form of feature length articles to appear in the Herndon Observer Newspaper; demonstrated mastery of effective communication and professional languageUsed creativity and marketing skills to broaden the market readers and entice paper demandGained important skills in managing time, meeting deadlines, and maintaining professional relationships within the local community as practiced through interviews, company meetings, numerous stories covered

Bachelor Of Science, Business Administration, Marketing

Associate Of Science (A.S.), Business Administration And Management, General

Advanced Studies Diploma