Lisa Bourget Email & Phone Number

Sioux Falls, South Dakota, United States

Research and analysis of business unit needs. Translate research into requirements documents and functional specifications. Elicit requirements via business owner and end user interviews and requirement discovery sessions. Assess existing system capabilities. Understand and research production issues, and find solutions. Project Management of small to medium scale projects.

Analyzed problems as identified by business users. Provided root cause analysis and resolution and restored system functionality which allowed users to accomplish duties. Managed problem backlog and assigned problems for quickest and most effective outcome. • Gathered specific problem details from business users, resolving problems rapidly. • Collaborated with first line call center team on initial analysis of incoming calls and problems from user community and worked with call center team to develop knowledge documentation. • Organized developers' workload, balancing limited developer resources with problem backlogs. • Led team establishing and championing procedures and standards for handling incident and problem management, delivering consistency across application support team.

Identified projects and refine project requirements in conjunction with business unit resources. Served as business analyst on many projects, gathered detailed requirements, estimated projects, created and executed test cases and worked with business users to deliver expected results.• Gathered and documented detailed business requirements, including security and data management.• Estimated project efforts, supplying estimates from business analyst perspective.• Acted as liaison between business users and IT developers, verifying business requirements are clearly understood and followed by development teams.• Created test cases and test scripts in conjunction with Software Quality Assurance team to promote quality software and meet business expectations.

Conducted requirements gathering sessions with business personnel. Coordinated projects resourcing to obtain resources including developers, database analysts, and systems and network technicians. • Collaborated with software vendors to troubleshoot issues with software, identify problems and issues and apply fixes.• Trained new users on one-on-one basis on various software applications and provide ongoing support for applications.

Managed group of over 20 workplans for implementation of upgraded PeopleSoft suite of applications, with work effort of 10,500 days. Functioned as stage manager and reported directly to project manager.• Gathered requirements from business customers required for financial applications improvements and upgrades, resulting.• Analyzed business requirements and estimated both cost and work effort for variety of modifications, defining project scope and benefits.• Balanced workloads according to availability of analysts while incorporating changing customer requirements as well as knowledge-level and experience of analysts.• Conducted weekly status meetings with budgeting personnel and coordinated all upgrade efforts for installation of PeopleSoft Budgeting module.