Lisa M. St. Germain's Location
Eatonton, Georgia, United States, United States
Lisa M. St. Germain's Contact Details
Lisa M. St. Germain work email
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Lisa M. St. Germain personal email
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Lisa M. St. Germain phone numbers
About Lisa M. St. Germain
Dynamic and engaging executive with a demonstrated track record of cultivating and executing strategies that drive significant organizational growth. Specializes in professional, business, and workforce development, as well as change management and productivity enhancement. Renowned for strategic thinking, excelling in promptly identifying necessary processes and efficiencies, and facilitating the seamless flow of information essential for constructing thriving and successful organizations.Key Competencies:Strategic Planning for Organizational GrowthRevenue Growth StrategiesBusiness Process Improvement and OptimizationOrganizational Development and Coaching StrategiesChange Management and Transformation Initiatives
Lisa M. St. Germain Work Experience Details
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Vp, Client SuccessPayfiniaEatonton, Ga, Us -
Vice President Of Product ManagementEngage Fi Jul 2023 - PresentTampa, Florida, United StatesSuccessfully established and lead a product department focused on pricing strategies and operational improvements. Managed the full product lifecycle, driving innovation, go-to-market strategies, and generating $3M in revenue with $1M recurring. Directed key proprietary solutions for pricing analysis, digitized contracts, automated comparisons and real-time contract analysis. Fostered cross-functional team growth, integrating junior employees and building them into key contributors. -
Vp, Client ExperienceEngage Fi Jan 2022 - Jul 2023Tampa, Florida, United StatesLed the consulting practice at Engage fi, overseeing processes, tools, and personnel to drive business growth. Set strategic direction, optimized revenue recognition, and achieved a $26.8M revenue target in 2022, generating $1M in new revenue streams. Developed a Vendor Management program to boost channel revenue and spearheaded the rollout of the 360fi platform, scaling operations. Implemented onboarding programs, hired key team members, and introduced leadership dashboards to improve team metrics, reporting, and overall efficiency.
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Vice President Of Product ManagementFiserv Mar 2020 - Jan 2022San Diego, California, United StatesLed product strategies and business operations for core banking solutions, managing a $12M operating budget and a team of 44 serving 500+ clients across the U.S. and Canada. Oversaw product lifecycle management, from innovation and roadmap development to pricing and market success. Launched PPP software within 30 days, adapting quickly to market needs. Streamlined communication through self-service education platforms, reducing proposal-to-contract time by 25%. Developed vendor management processes to mitigate legal risks and enhance efficiency. Revamped client feedback systems, increasing revenue and customer satisfaction. -
Vp, Sales EngineeringFiserv Apr 2012 - Mar 2020Greater San Diego AreaAppointed to spearhead the newly established role dedicated to overseeing sales operations with a focus on sales engagement for the DNA core platform banking system and associated products tailored for financial institutions such as banks, credit unions, and challenger banks. Developed and executed a comprehensive delivery strategy, plan, and enablement solutions that consistently surpassed annual revenue targets by elevating deal conversion rates, enhancing buyer engagements, fostering organizational alignment, accelerating sales pipeline growth, and optimizing the efficiency and effectiveness of the sales team.
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Director, Learning And Development Enterprise Business Intelligence And AnalyticsTravelers Insurance Apr 2011 - Apr 2012Designed and implemented a comprehensive, competency-based BI&A training strategy, overseeing its execution across all organizational levels – from home and field to entry and senior levels. Crafted a multifaceted approach covering technical, business, and professional/management/leadership training, inclusive of employees with and without insurance backgrounds. Established development tracks tailored to individual needs. Collaborated with management to identify training needs/gaps, aligning initiatives with business priorities and goals. Leveraged existing training resources across the Actuarial and Analytics Community, Travelers, and external vendors. Introduced creative and proactive training strategies, implementing measures to ensure effectiveness and alignment with business objectives. -
Senior Director, Education ServicesOpen Solutions, Inc Mar 2005 - Apr 2011Collaborated with senior managers across the company to ensure the development and implementation of consistently high-quality and effective training programs throughout the organization. Actively engaged in the analysis, design, development, and facilitation of training initiatives, integrating best practices into the process. Focused on not only enhancing overall organizational effectiveness but also driving revenue through strategic training programs. Developed comprehensive training plans aligned with corporate objectives to optimize performance across various business units served. Accountable for achieving revenue and margin targets, development of marketing training, identification of new channels for revenue growth, and increasing run-rate with account base. -
Trainer-Board MemberCenter For Financial Training Atlantic & Central States 1990 - 2011
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InstructorCenter For Financial Training 1990 - 2010 -
Avp- Consumer Loan DepartmentSavings Institute Bank And Trust Co. Aug 2004 - Mar 2005Responsible for developing the strategic plan for the Consumer Lending Departmentby maintaining knowledge of the Companys overall goals.Developed tactical plans necessary to achieve the strategic objectives.Developed the annual budget and goals in support of the Companys strategic plan.Developed, implements and monitors the policies, procedures and standards to ensure the overall quality of the Banks consumer lending activities. Responsible for the quality of the consumer lending activity.Managed the Consumer Lending Department to achieve the Banks strategic initiatives, tactical plans and annual goals.Supervised staff including, but is not limited to, work assignments, scheduling, training, discipline, and performance reviews.Maintained client service levels established regarding turn around times in processing, underwriting and loan documents.Responsible for developing and presenting consumer lending training for the employees of the Retail Division.
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Avp- Regional Manager Branch ServicesSavings Institute Bank And Trust Company Feb 2000 - Aug 2004Provide leadership and motivation for 40 staff members at multiple locations including corporate main office to meet and exceed organizational goals. Responsible for development, profitability and overall operations of five regional branches, total asset size in excess of 125M. Develop commercial and consumer relationships thru marketing and cross-selling financial products and services.
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Assistant Branch ManagerPeople'S Bank Apr 1997 - Feb 2000Assist manager in daily operations of local financial branch. Responsible for the supervision and performance of managerial functions in the absence of the management personnel. -
Various Teller PositionsPeople'S Bank (Norwich Savings Society) Oct 1984 - Apr 1997Various teller positions within the organization, both supervisory and non-supervisory.
Lisa M. St. Germain Skills
Leadership
Training
Change Management
Strategic Planning
Banking
Leadership Development
Business Process Improvement
Organizational Development
Program Management
Coaching
Business Analysis
Training Delivery
Financial Services
Team Building
Project Management
Organizational Design
Staff Development
Educational Leadership
Needs Analysis
Organizational Effectiveness
Performance Management
Employee Engagement
Workshop Facilitation
Frequently Asked Questions about Lisa M. St. Germain
What company does Lisa M. St. Germain work for?
Lisa M. St. Germain works for Payfinia
What is Lisa M. St. Germain's role at the current company?
Lisa M. St. Germain's current role is VP, Client Success.
What is Lisa M. St. Germain's email address?
Lisa M. St. Germain's email address is li****@****erv.com
What is Lisa M. St. Germain's direct phone number?
Lisa M. St. Germain's direct phone number is +186093*****
What skills is Lisa M. St. Germain known for?
Lisa M. St. Germain has skills like Leadership, Training, Change Management, Strategic Planning, Banking, Leadership Development, Business Process Improvement, Organizational Development, Program Management, Coaching, Business Analysis, Training Delivery.
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