 Schedule clients for the Low Vision Clinic Accept payments on behalf of insurance companies and the center Greet and perform intake processing of all patients Receive referrals and schedule future appointments Answer phone calls in a professional manner Handle processing of cash, credit and debit card payments Work together with retail department in the onsite visibility store to assist clients with aids and devices for their specific needs Work closely with the occupational therapist to ensure patients get the best outcome of the visit Focus on ICD-10 and CPT coding systems for patient charts to ensure all parties get compensated accordingly Familiar with EMR, E-Clinicals, GAMMIS, Avility, Collaborated MD and Apricot systems Create Excel spreadsheets for the workload including call logs and referrals Create Outlook calendars for all office related business including meetings, important follow ups and workforce scheduling Maintain open and productive communication with all doctors, employees and top-level executives Process claim denials and risk adjustments Attend conferences and workshops to stay updated with HIPAA regulations and maintain credentials and stay in compliance with CPC-A standards

 Schedule appointments via E-Clinicals; Accept payments for service by credit card, check or cash Scan insurance cards and ID’s to properly verify coverage Check for deductibles, co-pays, etc. Fill out lab requests including ICD-10 codes for billing and insurance purposes Send encounters to physicians as consults Communicate with pharmacies to fill current or new prescriptions as well as refills Fax patient medical records to various offices Mail correspondence to patients including lab results, doctor notes from previous visit, and billing statements Schedule MRI’s, ultrasounds, CT scans with hospitals and imaging facilities Travel to three separate doctor’s offices in Suwanee, Alpharetta and Cumming Solely responsible for opening the locations Bring triage kits to each location Check samples, expiration date and lot number for dispensing Replenish all office supplies Shred to comply with HIPAA requirements Prepare patient charts for the doctor Greet patients upon arrival Balance all transactions at end of shift

 Handle cash and credit card transactions for services rendered Print interims for customers requesting identification and licenses Retrieve paperwork for customers needing reinstatements Provide excellent customer care and attention to detail

 Bundled mail in preparation for delivery Delivered mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks Held mail for customers who were away from delivery area Left notices informing patrons of where mail could be retrieved if undeliverable

 Assisted customers with their packaging needs Performed internal traces, sorted and properly distributed packages Interacted well with couriers, coworkers and management to ensure customer satisfaction Handled all monetary transactions with ease and accuracy