Lisa Macpherson Email & Phone Number

United Kingdom

Tunbridge Wells, Kent, GB

Providing travel solutions for International MICE and direct SMEs, for a boutique event management and venue find agency, delivering global meeting management services. Operating out of London, York, Dusseldorf, Paris and New York every year we handle over 15,000 venue find bookings and 400 event management projects for a range of corporations, SMEs.

London, England, GB

Utrecht, NL

Working on Universal Music account dealing with dedicated high net worth individuals, groups and emerging artists in the music and film industry.

London, GB

• Responsible for 15 branch locations and staff of 80+
• Business performance and financial control - Analysing and increasing sales figures for all regional offices, setting annual sales targets for regional offices to reflect current market trends, Implementing commercial.
• Regional Operations - Ensuring consistent excellence through policies and procedures and co-ordinating with all other departments, resolving customer service issues and complaints to minimise exposure and losses
• Business Development - Promoting STA Travel and partners at regional events, speaking to large audiences.
• Team development - Recruitment, training and performance management of all staff members to ensure all staff exceed their individual sales targets and delivering quarterly assessments for all staff

Key ResponsibilitiesCommercial awareness, quality control, financial reporting, budget planningAchievement of sales KPI's and further financial objectivesDelivery of outstanding customer service and operational excellenceContinuous improvement initiatives to achieve sales and service deliveryImplementation of effective promotional initiatives, specifically.

Key responsibilitiesEnsuring the achievement of personal and team sales targetsStaff training and developmentEnsuring repeat business though excellent customer serviceGenerating new business through local marketing and new initiativesRelief management duties

Edinburgh, Scotland, GB

Within Office Services department where my role involved liaising with customers to book conference facilities and organize in-house events. I was responsible for the department's accounts reconciliation and providing support to the Building Manager.

Ba Hons, Business & Tourism

Education record

Education record