Managing a team of six, comprising of dispatch, customer service and credits.Responsible for organising and supporting client services operations and leading the team in order to ensure organizational effectiveness, completion of tasks and standards being met.Establishing and maintaining relationships with existing clients. Acting as an escalation point for Customer Service team members and ensure exceptional customer service is provided at all times.Ensure all customer related tasks are completed in accordance with internal and external service standards.Report on relevant KPI’s for the team as a whole and individual team members. Provide ongoing support and feedback to staff, including assisting in the facilitation and development initiatives. Create and implement change management processes.Communicate with freight company partners to ensure on time collections & deliveries.Review weekly KPI's to ensure freight companies are on targetPoint of escalation for any delays or complaints

Manage and develop customer accounts by receival and dispatch of orders within the customers KPI requirements. Build strong relationships with current customer base to ensure longevity of business dealings. Manage planning/production requirements to ensure stock on hand levels are appropriate.• Exports – create all export documentation for orders, country specific requirements. Keep up to date on export regulations & requirements. Building strong relationships with 3PL’s and Freight Forwarders to ensure smooth operations at all times. Manage planning/production to ensure correct raw materials are being used for export. • QSR – work closely with major customers including PFD, Subway, Sodexo, McDonalds, Dominos, to ensure quality and service levels meet KPI requirements. Send daily/weekly stock on hand reports and communicate thoroughly on all levels. Build strong relationships and maintain these relationships through honest and reliable service. • Report to National Business Manager – work closely to ensure seamless transition between Customer Service and National Business Manager communications with customers, new SKU roll outs and production plans to meet projects. • Assisting on background projects to enhance the business technologically. In charge of Vantage Point software for EDI connectivity between internal system and customers EDI software.

Acquire and develop customer accounts by making sales calls, identifying customer needs, and building strong lasting client relationships. Manage sales and delivery staff to ensure customer needs are met and orders are expedited when appropriate.• Prepare and present proposals relevant to potential client needs• Manage time and resources to achieve monthly KPI requirements• Work within a team and independently to drive business growth and report progress to Director weekly.• Maintain high levels of knowledge within industry trends & regulations

Made face to face sales that match client needs with travel packages. Provided excellent customer service to both repeat and first-time travellers. • Researched new products and offers.• Provided clients with up-to-date information about travel packages, deals, and local experiences. • Organized accommodation and tours for clients.

Made sales calls to current clients, filed all client information, and provided top-notch customer service. • Operated POS and QuickTravel computer systems.• Collaborated with Marketing Department to devise and execute advertising campaigns.• Met or exceeded sales targets every day.