My role as a 2nd Line Software Support Analyst involves speaking with clients and diagnosing issues remotely and using remote access software such as VNC and TeamViewer to connect with customers, once the issues have been established I would decide the best solution to ensure the downtime of the customers system is kept to a minimum.Putting software and updates on clients systems ensuring virus and malware risks and minimised. Installed and configured Microsoft Office applications including Word, Excel and OutlookLogging calls using the company help desk database application with details of the issues. Resolving issues with web based applications, and enabled and disabling of ports.Identify opportunity for improvement in IT Retail System and procedures, escalating the improvements to the development team or the management.Also having communications with other suppliers such as EFT suppliers and Payment Gateways, Symbol Groups and Wholesalers to resolve issues or speak about existing problems.I use applications such as Microsoft SQL Server, Foxpro, MS-DOS, Windows (XP, 7, 8, 10) and Microsoft Office.

Front of House ReceptionAnswering telephone calls and directing them to the relevant departmentGeneral Admin (Photocopying, Faxing, Mailing,)High usage of Microsoft Office Use of company database programmes General House keeping

Preparing Food, General cleaning of equipment, machinery and the working areaDelivering and serving food to patientsTaking food orders via telephone Communication skills