Lisa Maynard Email and Phone Number
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Lisa Maynard is a Board Member at The Lilabean Foundation for Pediatric Brain Cancer Research. She possess expertise in management consulting, change management, project management, program management, business analysis and 10 more skills.
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Board MemberThe Lilabean Foundation For Pediatric Brain Cancer ResearchUnited States
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Chief Customer OfficerFranconnect Sep 2024 - PresentHerndon, Virginia, Us• Lead FranConnect’s global professional services, tech services, training, customer success and customer support teams• Oversee all facets of the customer experience strategy, focusing on enhancing the value delivered to customers and supporting innovation and growth -
Vp Of Customer SuccessProve Jan 2024 - Sep 2024New York , New York, Us• Led the post-sale strategy and execution for a Series F digital identity company with 350+ Fortune 500 Financial Services, FinTech, Gig Economy, and eCommerce customers -
Chief Customer OfficerId.Me Jul 2022 - Jan 2024Mclean, Va, Us• Responsible for all factors that form the customer experience through KPIs (e.g., NRR, NPS, transaction growth, and customer retention)• Responsible for customer success teams across all verticals • Promote the customer perspective in the actions the company takes• Establish ROI reporting framework for customers -
Chief Experience OfficerId.Me Jan 2021 - Jun 2022Mclean, Va, Us• Responsible for user experiences with ID.me, including approach to user engagement, support, experience design, and operations• Scaled support organization 6x within 6 weeks to support company hyper-growth • Built user engagement team to measure and improve CSAT, NPS, and optimize user experience
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Chief Of StaffId.Me Mar 2020 - Dec 2020Mclean, Va, Us• Principal Deputy to the Chief Executive Officer • Executive-At-Large• Responsible for general management, culture, strategic projects, and operations• Embedded within functions to add capacity to strategic priorities• Built out and managed company-wide future organization design
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Management Consulting Senior ManagerAccenture Nov 2018 - Mar 2020Dublin 2, Ie• Advised organizations on strategy, technology, and human capital best practices• Led 75+ person technology program focused on digital strategy, process design, and technology transformation• Managed $20 million annual revenue and 2-year growth strategy for the program• Co-led 500 person Management Consulting Development Program responsible for onboarding, staffing, developing, and retaining junior talent• Stood up and led account-wide Diversity & Inclusion program focused on diversity hiring, education, and mentorship programs• Opportunity Director for winning workforce readiness proposal response valued at $10 million -
Management Consulting ManagerAccenture Nov 2015 - Nov 2018Dublin 2, Ie• Advised organizations on strategy, technology, and human capital best practices • Led 20+ person digital, strategy, and analytics teams • Led technology design, build, test, and roll out to 35,000+ employee organization• Designed employee experience programs to improve productivity and employee engagement • Lead author for a case management proposal resulting in $18 million contract
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Management Consulting ConsultantAccenture Aug 2012 - Oct 2015Dublin 2, Ie• Led Change Management Team to design and deliver communications and training to 60,000+ impacted stakeholders• Managed Communications Team personnel and materials to successfully deploy human resources system to 1,500+ system users• Created change management strategy and tracked user adoption throughout entire engagement
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Management Consulting AnalystAccenture Jul 2010 - Jul 2012Dublin 2, Ie• Delivered comprehensive communications strategy to deploy universal finance system to 18,000+ users• Created communications and facilitated key milestone meetings for 50+ executive stakeholders• Led monthly change network meetings to promote transformation among regional offices• Created detailed process flow diagrams for future business operations• Benchmarked leading practices to inform design of business operations
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AnalystAon Hewitt Jul 2008 - May 2010London, GbAnalyst in Aon Hewitt's Early Career Development Program
Lisa Maynard Skills
Lisa Maynard Education Details
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Vanderbilt UniversityPsychology
Frequently Asked Questions about Lisa Maynard
What company does Lisa Maynard work for?
Lisa Maynard works for The Lilabean Foundation For Pediatric Brain Cancer Research
What is Lisa Maynard's role at the current company?
Lisa Maynard's current role is Board Member.
What is Lisa Maynard's email address?
Lisa Maynard's email address is lisa.maynard@id.me
What is Lisa Maynard's direct phone number?
Lisa Maynard's direct phone number is (877) 889*****
What schools did Lisa Maynard attend?
Lisa Maynard attended Vanderbilt University.
What are some of Lisa Maynard's interests?
Lisa Maynard has interest in Yoga, Soccer, Business Process Design, New Technologies, Travel, User Experience.
What skills is Lisa Maynard known for?
Lisa Maynard has skills like Management Consulting, Change Management, Project Management, Program Management, Business Analysis, Strategic Planning, Strategy, Strategic Communications, It Transformation, Stakeholder Management, Government Contracting, Survey Methodology.
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