Lisa Mcdaniel Email & Phone Number

United States

Bridgeton, Missouri

Greater St. Louis Area

Greater St. Louis Area

Audit multiple field projects, meter installation inventory,

Local and remote support of Duke Energy’s 300 Cincinnati’s Call Center agents.Asset Coordinator Position increasing substantial company savings with leasing companies. Worked with the Install team, LIT’s and Server groups to track assets to insure the return of leased equipment. Responsible for implementing new company policy for leasing return equipment, as well as meeting IT Audit recommendations. Organization of training with 500 Laptop tracking, at 50 different locations nationwide

 Trouble shooting hardware issues with Lenovo, Dell, and HP computers and Avaya phone systems Trouble shooting software issues with all Microsoft OS and Office Products, BMC, Ghost, Host Explore, profiles, Mobius, and call center applications line of business applications. Customer service and documentation of service tickets using Web Spec and Picasso Remedy, Analytics, Asset Management, and work orders Software license management Active Directory management of domains, groups and permissions Ordering new equipment, hardware and software for end users. Keeping documentation on asset assignment, location and updating client accounting.  Adding new PC’s to the domain, and adding end users permissions Tracking assets and updating location and assets accounting. Managing customer e-forms and approvals for security and hardware/software purchases Imaging PC’s, as well as moving data, and capturing legal ghost images PC’s. Monitoring team projects and progress reporting  Active Directory Support, Pushing license applications from the AD Groups, updating passwords, adding permissions,

Cincinnati, Ohio Area

Asset Coordinator Position increasing substantial company savings with leasing companies. Worked with the Install team, LIT’s and Server groups to track assets to insure the return of leased equipment. Responsible for implementing new company policy for leasing return equipment, as well as meeting IT Audit recommendations. Organization of training with 500 Laptop tracking, at 50 different locations nationwide Keeping Excel documentation on asset assignment, location and updating client accounting for all of Midwest Duke. ( Ohio, Kentucky, Indiana) as well as satellite offices from California to New York Create reports of leased assets being returning to supplier for all the Midwest Duke locations. Using Asset Center and DWMS, Picasso Remedy, and Active Directory, software to track and search for assets. Work with shipping companies to arrange trucking transportation for all Midwest locations. Tracking assets and updating location and assets accounting. Keeping records of returned leased PC’s to supplier.  Receiving new PO’s and assets into company database.  Shipping assets to different locations and updating the system. Locating users on the network and updating their locations, as well as software license.  Assign assets to correct users, floor, and cube locations Created company policy on how lease equipment was returned to leasing company. EAM Project Manager coordinating 500+ remote computers nationwide.

Co-management day to day business, customer service base, took orders over phone, as well as interfaced with a large diverse clientele. Secured business finance

Created schedule for 50 employees, average yearly store sales 500 thousand, met corporate budget guidelines, managed store finance and banking needs. Customer service oriented business. Made cosmetic store improvements Increased store sales Increased store customer base Increased service times Rewarded for Corporate contest for most improved customer service, sales, and health inspections

Associate Of Science (As), Information Technology

Associate Of Science (A.S.), Information Technology