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Top Operations & Sales Executive | Retail BankingVALUE PROPOSITION ► I am highly effective in the oversight of operations and sales, with extensive experience leading strategic planning, operations management, team management, and revenue growth in the retail banking industry.► My success is driven by my ability to build strategies that increase revenue while improving market share and sales effectiveness.SUMMARY► Engaging Operations and Sales Executive possessing a winning blend of business expertise, skill in multi-location management, and practical experience. ► Leverages a unique mix of strategic and analytical expertise, consistently exceeding performance and revenue goals by aligning the talents and effort of strong teams with organizational objectives. LEADERSHIP HIGHLIGHTS ★ Manages the performance of 169 bank branches in four states, ranking at the top of the organization for performance, customer satisfaction, and P&L.★ Ranked as the top-performing market as measured by P&L in the entire company for the last 3.5 years.★ Recognized with the Citizens of Excellence Award in 2016 and 2017.
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Retail DirectorCitizens Mar 2021 - PresentProvidence, Rhode Island, Us -
Head Of Distribution Sales And Strategy DevelopmentCitizens Aug 2019 - PresentProvidence, Rhode Island, Us
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Retail DirectorCitizens Apr 2015 - PresentProvidence, Rhode Island, UsDescription:★ Oversees the performance of 169 freestanding and in-store bank branches throughout New York, Vermont, New Hampshire, and Western Massachusetts.★ Supervises 10 regional managers, five regional assistants, two sales managers, an operating director, and a market administrator.★ Consistently meets and exceeds goals for customer experience, growth in lending and deposits, P&L, and employee engagement and retention.★ Successfully ranked as the top-performing market as measured by P&L in the entire company for the last 3.5 years, using business tactics that have been adopted for company-wide use.★ Leads special projects that have included the design of an incentive structure, a recruiting project, and the onboarding of new executives.★ Recognized for directing locations with the highest percentage of team members receiving the Citizenship of Excellence Award year after year. Personally received the Citizens of Excellence Award in 2016 and 2017.
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District Sales Manager, SvpCitizens Apr 2010 - Apr 2015Providence, Rhode Island, Us★ Directed 102 retail bank branches across eight regions in New York and Boston, ranking as the top-performing district in the top-performing market.★ Supervised a team of eight regional managers and three regional assistants, overseeing an organization of 600 employees.★ Led improvements that enhanced customer engagement, leading to increased deposits and lending activity.★ Served an as expert in in-store banking, restoring profitability to this channel in eight months.★ Orchestrated and executed projects that included an onboarding program, and incentive program, and coaching.
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Regional Manager And Sales ManagerCitizens Feb 1989 - Apr 2010Providence, Rhode Island, Us★ Responsible for the success of operations, sales, and customer service for 12 retail banking centers, coaching and training colleagues and members of the regional team.★ Credited with training regional and branch manager teams on a new incentive program.★ Served as the interim Sales Manager in the absence of the Regional Director.★ Acknowledged as a top-performing Regional Manager, ranking in the Top 10% company-wide year after year.
Lisa Mcgraw Skills
Lisa Mcgraw Education Details
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Roberts Wesleyan UniversityGeneral
Frequently Asked Questions about Lisa Mcgraw
What company does Lisa Mcgraw work for?
Lisa Mcgraw works for Citizens
What is Lisa Mcgraw's role at the current company?
Lisa Mcgraw's current role is Retail Director at Citizens.
What is Lisa Mcgraw's email address?
Lisa Mcgraw's email address is li****@****ail.com
What is Lisa Mcgraw's direct phone number?
Lisa Mcgraw's direct phone number is +140143*****
What schools did Lisa Mcgraw attend?
Lisa Mcgraw attended Roberts Wesleyan University.
What skills is Lisa Mcgraw known for?
Lisa Mcgraw has skills like Retail Banking, Banking, Management, Sales, Leadership, Loans, Sales Management, Relationship Management, Consumer Lending, Risk Management, Coaching, Mortgage Lending.
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