Actively upskilling by completing courses in administration, personal assistance, customer service, employability, and an advanced Microsoft Office course to enhance my skill set.Participated in the work program delivered by Ingeus to improve my employability and increase my chances of securing a job.Collaborated with an assigned coach to clarify job aspirations and identify practical steps to achieve my career goals.Attended employability workshops to gain valuable insights and information about the current job market and effective job search strategies.Maintained a dedicated focus on job preparation by allocating time each day for job searching and application processes.Provided care for my elderly father during this period, demonstrating my ability to manage responsibilities effectively while pursuing professional development

Welcomed visitors to the Community Centre ensuring they signed in and were assisted with their enquiriesManaged main switchboard calls transferring or taking messages for other staff members.Managed hall hire and room diaries ensuring forms are completed and fees are paid for hall hire.Assisted Operations manager and CEO with admin duties such as paying bills and invoices for the organisation, manage meeting papers and distribution. Assist Operations manager with Health and Safety requirements such as fire alarm and equipment testing appropriate signage and first aid boxes replenished and well stocked.Monitored and ordered office supplies, ensuring that the office was always stocked with necessary items.Maintained inventory of office supplies and equipment, ensuring that the office was stocked with necessary items.Operated office equipment such as printers, copiers and scanners, ensuring smooth operation of office operations.Maintained a Database of business records, ensuring accuracy and data integrity.Performed cash handling duties and reconciled daily petty cash transactions.Processed invoices accordingly for purchases and bills for the organisation Attend staff team meetings and help with AGM organisingHelped orgainse our annual Community events such as Summer and Winter fairs.

FTCPrepared and maintained accurate clinical documents for patients, ensuring all records were up-to-date and in compliance with regulations.Managed general administrative duties, including handling correspondence, managing office supplies, and supporting the wider clinical team.Developed and maintained an organized filing system for patient records, improving accessibility and ensuring confidentiality.Booked and coordinated patient appointments, ensuring accurate scheduling and timely follow-ups to confirm appointments or make necessary adjustments.Followed up with patients post-appointment to ensure they received appropriate care and addressed any additional needs.Prioritized patient care by handling administrative tasks efficiently, allowing medical professionals to focus on treatment and patient well-being

• Event Organization: Planning and organizing office events, team-building activities, or external conferences when required.Skills Required:• Organizational Skills: Ability to prioritize and manage multiple tasks simultaneously while maintaining a high level of attention to detail.• Communication: Strong written and verbal communication skills are crucial for effectively interacting with staff, clients, and external partners.• Problem-Solving: Quick thinking and problem-solving skills to handle unexpected issues or challenges in day-to-day operations.• Tech-Savvy: Proficiency in office software such as Microsoft Office Suite (Word, Excel, PowerPoint), and familiarity with digital tools like email clients, scheduling systems, or office management software.• Teamwork and Interpersonal Skills: Ability to work well with others in a team environment and assist colleagues when needed. Documentation and File Management: Maintaining accurate records and filing systems, whether physical or digital, and ensuring easy access to important documents.• Data Entry and Reporting: Inputting data into company systems, managing databases, and producing reports or summaries as required.• Communication Management: Answering phone calls, emails, and other correspondence; serving as the first point of contact for clients, customers, or visitors.

Handled inbound and outbound customer calls and emails, providing prompt, professional assistance with inquiries, complaints, and service requests.Resolved customer issues efficiently by identifying problems, offering solutions, and ensuring customer satisfaction in line with company policies.Processed customer orders, returns, and refunds, ensuring timely and accurate transactions.Maintained up-to-date knowledge of products, services, and company policies to deliver accurate information and advice to customers.Acted as the first point of contact for escalated issues, working closely with management to resolve complex customer concerns.Tracked and monitored customer interactions using CRM systems, ensuring detailed records were kept for future reference.Followed up with customers to confirm resolution of issues and to gauge their satisfaction with the service provided.Worked collaboratively with internal teams to ensure a seamless customer experience and timely delivery of products or services