Leisure arm of Markerstudy, with 3 different sites, and a publishing business. Promoted several times, continuing with similar tasks while taking on more responsibility with each role. Became part of the senior management team. Working across all three sites – a hotel in Tunbridge Wells, conference centre in Southborough and a country park at Bewl Water, just outside Lamberhurst.• Put together new induction process for all new starters across all sites.• Carried out extensive research work for various new projects. • Assisted in the redesign of one of our company websites, writing content, sourcing photographs and liaising on a regular basis with the web designer to ensure the project was completed in time with a successful and trouble-free launch.

• Managed expenses claims and balancing of credit cards for MD & COO for submission to finance.• Coordinated rental of serviced offices: met prospective tenants, showed them around, completed the necessary paperwork, and dealt with subsequent renewals and any queries. • Assisted in the smooth transition of over 200 new staff members on site from other areas of the business. This included arranging and allocating parking spaces, security passes, liaising with the project manager and dealing with the various challenges.• Ordered and allocated staff uniforms across the three sites.• Issued job descriptions to all staff members, ensuring they all acknowledged their roles and responsibilities.• Assisted in the recruitment and interviewing of new staff members when required. • Arranged various training courses such as food hygiene, first aid, fire training, lifeguard training and maintained staff training records.

• Managed diary, dealt with and replied to all correspondence, including emails. Put new diary system in place to ensure preventative maintenance program is kept up-to-date. • Ordered stationery and any ad hoc purchases as and when required.• Arranged and attended internal & external meetings, took Minutes and distributed documentation in a timely manner. • Managed payroll for all three sites, for permanent and casual members of staff. • Dealt with general payroll & HR queries and maintained all staff annual leave records. First point of contact for staff members.• Made ad hoc travel arrangements.• Managed induction of new members of staff, ensuring all their paperwork was submitted to central HR & payroll.• Ensure all company insurance and licences were renewed on time.• Created and maintained excellent working relationships at all levels, both internally and externally.

A small company dealing in Crime and Family matters. Solicitors with excellent reputations in their respective fields. Dealing with both Private Clients and Legally Aided Clients at various stages in proceedings. Busy and ever-changing environment.  Ran the office predominantly single-handed (Principal out most days). Regularly met and dealt with a wide variety of people; clients to senior Barristers. Answered phone enquiries and pass on accordingly, finding answers wherever possible. Liaised with Agents and Solicitors - to ensure that all clients are represented as and when they need it, generally at short notice – and with the Police, Barrister’s Chambers and the Courts to follow up on matters as they arise. Maintained Principal’s diaries including arranging meetings, often at short notice. Set up and maintained Client files and monitored Client diary system. Carried out audio typing, billing Clients and maintain office systems. Liaised with Manager of Family Department to ensure smooth running of the office. Arranged all social functions.