Deliver outstanding customer service while working as part of a team to meet department and stores sales goals and ensure customer satisfaction. Perform annual store inventory and investigate product variances for accuracy.

Performed bank account reconciliations for $10M accounts and resolved foundation reconciliation issues, making recommendation of reports to use for future reconciliations.

Provided comprehensive support for a trust officer and portfolio officers' high net-worth client accounts over $5M. Maintained cash position, covered account overdrafts, and processed request for money transfers and tax information. Prepared annual trust and investment account reviews and presentations for client meetings. Managed multiple charitable foundations and trust terminations.• Managed trust accounts, ensuring proper distribution of annual charitable grants and trust account terminations by working with legal counsel to prepare receipt and release documents.• Reduced bank exposure by leveraging ability to read and understand terms of trust instrument to correctly implement grantor intents fairly and equally.• Prepared reports which analyzed client's current financial position versus forecast and planning using bank's BASIS report, facilitating current and long-term investment dialogues.• Improved trust transparency by preparing Trust Administration Committee (TAC) documents for beneficiary requests and fiduciary actions for committee approval.• Facilitated trust payout ratio calculations by preparing annual financial reports on investment performance and operating expenses for trust board and beneficiaries.• Calculated annual power-to-adjust and Unitrust payments for designated trusts, in accordance with Uniform Principal and Income Act, and adjusted beneficiary remittances.• Created spreadsheets for beneficiary in-kind distributions, ensuring accurate distribution of proportional shares to beneficiaries; resolved fee issues through other ad-hoc trust projects.• Troubleshot client account system coding inconsistencies with bank's middle office, decreasing processing time for 1099/K1 tax reporting.• Trained on USA Patriot Act and Anti Money Laundering Act, safeguarding bank from financial crimes.

Prepared client financial statements and analysis for high net worth clients, including balance sheet, cash flow, and income tax projections to start and monitor planning process with clients.• Prepared and administered bank executive 10b5-1 plans and facilitated executive stock option exercises, avoiding expiration by monitoring maturity dates.• Researched new financial planning systems to automate financial planning process, reducing preparation time while maintaining documentation consistency.

Estimated monthly, quarterly and annual financial results of the consolidated bank and prepared management reports. Analyzed estimated to actual results for board review.• Requested to create report which calculated outstanding shares for basic and diluted EPS calculation and updated report on a quarterly basis for senior management.• Improved decision making regarding income and expense reporting by preparing ad-hoc financial reports.

Prepared Head Office monthly financial reports for New York branch, over $300M, and small subsidiaries, over $50M. • Prepared daily journals entries, ensuring accurate reporting.• Reported daily cash position for bank subsidiaries, assisting Treasury Department with daily liquidity needs.• Reconciled general ledger to fixed asset system, providing reliability in financial reporting.

Managed all aspects of financial reporting: Head office reports, regulatory reporting, and managerial reporting with assets over $1B.• Prepared and coordinated multimillion annual branch finance budget, monitoring and reporting results to facilitate management decision-making for expense reduction and revenue growth.• Oversaw control of reporting systems, working with NY office to correct out of sequence data feeds and ensure timeliness and accuracy of reporting.• Managed annual internal head office audits and annual external state, federal reserve bank, and accounting firm audits with integrity; passed 100%.• Mentored and trained 2 employees, expanding responsibilities and autonomy through one-on-one coaching, performance evaluation, and advancement opportunities.