Lisa Moore Email & Phone Number

Executive Committee Chairperson. Scaling Chamber growth and diversification of services to meet business needs. Development of new products and channels to connect members. Overseeing the Business Awards, Platinum Partner partnerships, charity events and new connection services. Chamber Mission: To Connect and Advocate for the Greater Dandenong Region – Australia's Future Business Hub.Chair | August 2019 - August 2022Vice President: | December 2018 - August 2019Committee Member | August 2018.

Youth career specialist services with a difference. Youth workers, and staff with backgrounds in psychology, social work, justice, residential care and criminology. As youth specialists, we recognise the complexities young people experience, and the type of support required. Do you know a young person needing some coaching to help them transition to work? Come and chat to us.

Strategic steering and governance specialist of a wellbeing, coaching and fitness service; transforming loss into opportunity. LTDF is a not-for-profit organisation supporting young people with complex circumstances, often not suited to mainstream community programs. Executive Committee member from August 2019. Vice President from December 2019.

Overseeing project managers and teams to support educational services to more than 5,000+ offshore students. Working with teachers, validators, quality assurance departments, talent agencies, insurance companies, travel services, offshore education partners and clients, to oversee the logistics, compliance, risk, contractual delivery, budgetary aligned, safe transit and outcomes of the end-to-end service delivery of 18+ offshore projects.Accounting for every detail including thousands of certificates issued, seamless graduation ceremonies, gifts for dignitaries, quality assurance and contractual compliance. Managing international delegations, study tours and supporting business development activities through proposal research and development and service model presentation. Institute Mission: Chisholm Institute provides vocational education and training and degree pathways for local and international students. Core role:• Oversight of project managers and teams• 18+ projects in China, Vietnam, Kiribati and Qatar• Programs supporting 5,000+ students• International commercial development •. Design of strategic service models and market positioning• Develop and manage centralised end-to-end project functions• Oversee international delegations and fellowships • Quality, risk and compliance on projects• Operational excellence and streamline systemsKey achievements• Business development in the United Kingdom, Ireland, Philippines, Nepal and India • Development and implementation of the Operational Plan: Future Proof • Business transformation on systems, work flows, and communications platforms

Strategic solutions to business continuity. Communications to staff on health messages and rapidly changing policy. Work plans management. Response to social media complaints from students.

Business planning and development. Creation of talent pipelines to meet industry skills shortages. Co-design and development of training solutions to external clients. Account management and oversight of end-to-end service delivery. Core role: • Partnering with industry, government, community and key stakeholders to deliver solutions• Business planning and business development •. Pipeline creation •. Collaborating to solve business problems with tailored solutions•. Account growth and management • Improving performance for employees, managers and organisations • Organisation of the Hydroponic Farmers Federation Growers Day, now an annual industry event• Liaison with community service organisations relevant to the development of services • Staff recruitment solutions• Connecting industry leaders to support joint solutions • Program development

Leading the Learning and Support Services portfolio of 46 staff. Responsible for servicing more than 30,000 students.Providing holistic support services from learning, personal, disability, job search and career support, psychology services, Koorie services, events and communications, scholarships, complaints, freedom of information and apprentice support to promote excellent customer experience, student retention and wellbeing. Plus staff copyright, information, records management, retrieval and appropriate disposal for the Institute. Core role: Portfolio management of student support functions including• Records & Archiving • Library • Apprenticeship Support • Caroline Chisholm Education Foundation • Freedom of Information • Student Services • Support to 30,000 students • 46 FTE staff Key achievements: • Co-design and implementation of the Learning and Support Service realignment (restructure) • Leveraging external funding to more than double the staff, add new programs and service increasing demand

Victoria, Australia

Managing 7 programs across 9 satellite campuses, including crisis and case management services. Developing efficiencies to support staff collaboration and communication across campuses. The rigorous collection of data to understand patterns across student needs and demographics. The development and increase of support services contextualised to campus demographics, resourcing needs and student demand. Higher duties: Project management of four strategic projects and one program to deliver organisation change management. Design of products including a Student Engagement App., a Student Induction and Orientation Program, Transitions Pedagogy and a Student Evaluation. Plus, development and oversight of the Student Success Program, an action research pilot that increased both staff and student satisfaction. The outcome was an increase in student retention by .09% compared to previous years.Core role: • Program management of Koorie Services, Career Counselling, Job Search, Personal Support (psychology services), Student Communications, Student Activities and Disability Services • Service design and collaboration with Delivery Departments• Business planning• Community engagement• Stakeholder management• Training staff how to identify and address student riskKey achievements:• Monash University partnership supporting training psychologists and counsellors• Design and implementation of a student internship to create animated career advice for students • Nominated for the Star Inspiring leadership award (2 years), plus a VDC scholarship • Creating data reporting tools to track growth against baseline measures • Embedding planning and evaluation frameworks into business as usual • Organisation policy development • Continuous risk management response• Developing automated risk flagging systems for student monitoring and follow-up• Mediation services

Governance, contract management, database management and policy. Advocacy with WorkSafe Victoria and the Fair Work Ombudsman for improved apprentice rights and response to workplace risk. Improved client support through strategic relationships with Centrelink, Frontyard Services, Amaze, Safer Schools Coalition, Pennington Institute, and headspace. Increased engagement and classroom support through TAFE and private provider stakeholder management. Government Mission:The Department of Education and Training (DET) offers learning and development support, services and resources for all Victorians, from birth through to adulthood. Core role: • Contract management • Program governance • Project management• Procurement• Stakeholder management • Data analysis • Internal and external communications (formal and informal) • Change managementKey achievements: • Exceed Commonwealth Government retention targets, thereby extending the pilot program • Collaborating on cross-discipline projects at DET• Improved supplier performance from 74% to 97% plus by addressing data lags • Executive event management (for internal and external stakeholders)• Acknowledgement of program success by VAGO• Project management of evaluations• Risk management (state-wide program)• Public advice on apprenticeships, workplace and training issues • In the role of Workplace Contact Officer: workplace advice to colleagues on matters of discrimination, vilification, harassment, bullying, workplace policy, and issue resolution.

Master Of Business Administration

Postgraduate Diploma Of Psychology

Bachelor Of Social Science (Psychology), Data Analysis And Reporting, Human Behaviour, Social Research, Philosophy, Human Development

Postgraduate Diploma Of Expressive Therapies, Psychology

Graduate Diploma Of Education

Bachelor Of Arts (Fine Art)