Responsible for screening and qualifying job applicants for insurance agent positions through American Income Life. Inform candidates of requirements, address any questions they may have, and schedule in person interviews.

With the utmost focus on customer service, tackles all client-facing interactions including scheduling using Rosy software, answering phones, handling client grievances, and promoting and selling spa products.

Assistant Manager in one of the busier PizzaFire locations and promptly promoted to General Manager. Grew tremendously as a leader in this fast-paced, customer-service focused environment. Position was heavily focused on people management including labor and food cost, scheduling, hiring, training, and local store advertising. Developed a strong team by finding a balance between being supportive yet firm. Managed monthly team meetings to update employees on new products, policies and procedures. Created weekly newsletters to ensure knowledge consistency across staff. Worked to increase sales and build local relationships by personally visiting and connecting with other local businesses.

Quickly promoted from Crew Member to Leader to Supervisor to Shift Manager. Managed 5 to 15 employees during shifts, focusing on customer service, safety and efficiency. Responsible for tasks including counting drawers, bank deposits, order management, food quality and safety protocol checks (ServSafe Certified), and projecting daily sales to mitigate waste. Worked with merchandising and advertising to ensure efforts were aligned with corporate policy.