As COO of MFP Trading Ltd, my role is to support our customers and liquidity providers through the onboarding process from documentation through to production. I oversee, provide support for, and work to make improvements to our operational workflows and trading technology.

I am available to assist with the following on a short term or a long term basis: - Creating New Operational Workflows and Advising on Existing Processes- Launching New Products and Services - Reviewing Back Office Systems and Trading Platforms prior to Purchase- Coaching and Managing Teams- Organisation and Project MgmtPlease contact me with any queries.

As an Account Manager for TradAir I worked to deepen client relationships, help customers to achieve their strategic goals, and worked to ensure timely delivery of TradAir's high quality services.

As Head of Project Management I worked to implement a system of accurate project tracking and assigned clear responsibilities between tasks and technical functions. I quickly re-established confidence in, and among, the team of project managers and business analysts assigned to me, based in the UK and Russia. These actions re-established confidence among client teams, improved delivery times, removed bottlenecks and ensured development priorities followed market need. I also made suggestions that led to additional training for teams throughout the company and added new development workflows resulting in a smoother transition from requirements to launch.

Since the launch of QuantumFX in 2011 we have built a competitive liquidity pool, launched multiple trading venues, designed and completed a custom built back office system and expanded our reach to multiple client types. As the initial Operations Manager for Alpari’s institutional offering, QuantumFX, my role has been to develop and to create the division’s work flow and procedures from the very beginning. In addition to creating new onboarding procedures, I am responsible for all aspects of platform lifecycle and upgrade, including but not limited to onboarding new prime brokers, white label platforms and liquidity providers. My role also includes handling the finances of the department and acting as a point of contact for all incoming queries from clients and business partners.

Based first in New York then London, my role was to provide a consistently excellent experience for FXCM PRO customers, (large organisations representing 500 tradeable accounts) while managing down operational costs and supporting business growth. I managed all key business processes and platforms, working to stringent performance and financial metrics. I carried out forecasting, budgeting and cost control; ensured compliance; and managed and developed a multi-skilled team operating in three major territories. I was responsible for all aspects of platform lifecycle and upgrade, and carried out significant process rationalisation and streamlining. As the escalation-point for all complex requests and complaints, reporting directly to partners and clients, my ability to develop very strong relationships was essential.

The retail arm of the company manages the interests of private customers of Forex Capital Markets – 50,000 of them in 2005. My day job was the smooth running of retail operations, managing work allocation (including resourcing and cover), workflow and systems. Each day, I ran one of three shifts, based in New York but covering all the major countries. The shift processed new and existing client documentation, deposits, withdrawals, transfers and queries. We operated in most major languages and a significant number of clients used English as a second language. I represented Retail on several company-wide projects, cascading policy and process changes and managing communications. I reduced average transaction handling time by 75% by replacing a physical ink stamp that attached a set of check boxes to each transaction to be filled in at different process stages, with an electronic version, thus eliminating all manual paper handling. I fulfilled a number of other roles in addition to my day-job, and also undertook an assignment:UK Operations Supervisor (assignment) 2005The new UK office was exclusively sales focused, and struggling to be efficient. I set up a straightforward operations infrastructure which helped the salespeople sell more by giving them immediate access to information and processes. Manager, Client Liaison Team 2003 – 2004I saved 25% of wasted salesforce time by establishing a proper way of managing non-sales-related customer calls.Power Course Supervisor 2003 – 2005Power Course is web-based training for the fast-growing market of investors new to forex. I set up and managed a team to handle support processes such as taking payment, issuing access codes, logging people in and out, and updating course dates. Training co-ordinator 2002 – 2004I was responsible for the development and maintenance of training materials and delivering operational training to new employees.

I joined FXCM in a temporary role in July 2001. I learned the business in seven months by taking on more and more operational tasks, occasionally making mistakes and learning a lot. I quickly became a ‘go-to’ person in ops for salespeople, and ran some of the communications between the teams. I found I loved the long hours and adrenaline rush, and so was happy to accept a permanent position. During my first years I processed account applications, processed incoming and outgoing client funds, created an operations work flow, trained sales staff on operation procedures, handled customer service, and implemented regulatory policy.