Lisa Needham work email
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Lisa Needham personal email
Over 21 years in the Heath Care industry, with experience in Customer Service, Training, Vendor Management, Client Relationships, Government Programs, Medicare Parts A, B, C and D, and PBM work. The last 11 years have focused on Government Programs and the management of various Part D products. This work includes participation in CMS audits, implementation of new vendors, products, and PBMs. I have developed relationships with six CMS regional offices, various government entities including congressional offices, and SHIP offices throughout the nation. I have experience with project work plans, scope of work, standards of practice, and managing service level agreements. My work also places me in close partnership with PBM work including benefit and claims issues.Specialties: Vendor oversight, policy and procedure development, Customer Service Operations and Oversight, CMS regulatory requirements, training and development, meeting facilitation
Clearstone Solutions
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Manager Service OperationsClearstone Solutions May 2010 - PresentCustomer Service Operations OversightPart C and D application to Customer ServiceEmployee OversightEmployee DevelopmentCompliance ReportingMeeting Aggressive Deadlines
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Sr. Business AnalystBcbsmn Government Programs Apr 2007 - May 2010Vendor OversightCustomer Service Operations Oversight4300 Complaint ResolutionsDecreased volume of complaints by 87% over a 3 year periodSupport compliance through policy, procedure and process development
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Learning And Knowledge Management, InstructorBcbsmn May 2000 - Apr 2007Development of curriculum ModulesMentoring and development of over 560 Service representativesMentored 6 Associate Instructors
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Service RepresentativeBcbsmn Nov 1994 - May 2000Member Advocate TeamResearch and Resolution TeamSoft Skills Coach
Lisa Needham Skills
Lisa Needham Education Details
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Elementary Education -
Johnson Sr. HighHigh School Diploma
Frequently Asked Questions about Lisa Needham
What company does Lisa Needham work for?
Lisa Needham works for Clearstone Solutions
What is Lisa Needham's role at the current company?
Lisa Needham's current role is Manager, Customer Service Vendor Oversight.
What is Lisa Needham's email address?
Lisa Needham's email address is li****@****smn.com
What schools did Lisa Needham attend?
Lisa Needham attended St. Catherine University, Johnson Sr. High.
What skills is Lisa Needham known for?
Lisa Needham has skills like Management, Policy, Health Insurance, Medicare, Process Improvement, Healthcare, Business Process Improvement, Workshop Facilitation.
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2mitchellhamline.edu, gmail.com -
Lisa Needham
Chief Information Officer, North Carolina Utilities Commission And Public Staff NcucRaleigh, Nc6infor.com, ncuc.net, nc.rr.com, ncuc.net, nccommerce.com, nccommerce.com4 +191981XXXXX
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