Lisa Newcomb Email and Phone Number

• Defined, developed, and implemented a new licensing tracking system increasing visibility by 100% into the business portfolio (started with an excel sheet and 80 healthcare, pharmacy and hospital licenses; brought it to 6000+ operating licenses).• Aligned both corporate and field teams around a common mission to introduce and optimize new tracking programs resulting in a 90% decrease in late fees ($150,000 in a year).• Developed and executed a comprehensive onboarding licensing program for 700+ users resulting in a seamless integration process for new team members and increasing user engagement by 90% in the first year. • Identified areas for improvement in the user experience by analyzing feedback data and interviews with new hires/users, leading to a 75% increase in user engagement. • Stayed up to date with changes in licensing regulations and requirements across states and collaborated with the IT team to integrate changes with multiple software systems, resulting in 100% legal corporate compliance.• Created, implemented and managed the corporate licensing policy as well as excluded provider policy for the enterprise (over 280+ communities and 35,000 employees).• Built excellent working relationships with multiple stakeholders, including C-suite, Accounts Payable, Accounts Receivable, Sales & Marketing, Accounting, state agencies and outside legal counsel.

• Developed, implemented and clearly communicated standard state(s) operating procedures required to bring Human Resources, Business and Financial records into compliance, leading to increased employee and client efficiency by 98%. • Collaborated with state and federal officials on OSHA issues and audits increasing compliance by 95%.• Independently created databases and procedures for faster and more efficient auditing of communities and developed administrative systems in community offices to maintain compliance. • Developed and presented PowerPoint presentations to senior leadership and managerial staff on cost effectiveness while increasing revenue growth.