Lisa Paddock Email & Phone Number

Elgin, Illinois, United States

Consistently review Leads Dashboard and complaint logEnsure accurate production and on-call scheduleProvide ongoing training, support, and coaching to Receptionist-DispatcherAll calls are answered with a high level of customer service and documented in Leads Dashboard% of leads converted to appointments (by type)% of appointments converted to jobs by type (Operations result)Complaints logged and resolved within 5 business daysAll emergency service customers assisted in a timely manner and schedule conflicts minimized Office Procedures Manual: Telephone Handling; Complaint Resolution; Office Recurring Task ListQuality Assurance ProgramWorkCenter™ Office User Guide: SchedulerReview all National Account, third-party guidelines, and updates as neededConsistently review active and completed job filesPerform self-audits Provide ongoing training, support, and coaching to Job File Coordinator(s) Green light status is maintained on all active job files and auditsJob files are complete, accurate, and uploaded in a timely mannerAverage job file scorecardAverage Net Promoter Score (NPS) Active Jobs Dashboard User GuideCompleted Jobs Dashboard User GuideWorkCenter™ Office User Guide: WIPOffice Procedures Manual: Job File ManagementSelf-audit questionsRun QuickBooks® reports to verify accuracy of bookkeeping activityReview Aging A/R report and receive updates on a daily basisAt every hire or purchase, review business resume, inventory, and fixed asset listsAudit personnel filesReview technology backup log Accurate and updated QuickBooks® recordsUpdated business resume, inventory, and fixed asset listsComplete and updated personnel filesBacked up filesAverage A/R at or below 30 daysFinancial Management Manual: Fixed Asset Depreciation; Bookkeeping; Accounts ReceivableOffice Procedures Manual: Office TechnologyNew Hire ChecklistHuman Resources Manual: Employment Records

Elgin, Illinois, United States

JOB DUTIES / ACCOUNTABILITIES:1. Create, resolve, escalate, and close Help Desk tickets using the Help Deskmanagement system.2. Document troubleshooting steps and resolutions for future reference usingKnowledge Center Solution (KCS) methodology.3. Maintain, analyze, troubleshoot, and repair computers, peripherals, and printers asassigned.4. Support District testing (PARCC, MAP, ACCESS etc.).5. Provide training to end users relating to technology.6. Provide, maintain, and troubleshoot network connectivity.7. Perform routine tasks, including cleaning, to maintain computer equipment andperipherals.8. Compile and archive data as assigned.9. Maintain ongoing organization and cleanliness in assigned computer labs.10. Record school equipment and asset inventory as assigned.11. Other duties as assigned.

St. Charles Il 60175

Accounts Payable and Receivables, General Office, Process Monthly Billing and StatementA/P, A/R and Billing – QuickBooksShipping and ReceivingPurchasing of office supplies and misc. inventory Maintain Parts in Stock RoomProcess time cards and payroll Reconciles Monthly Bank StatementGeneral Office Administrative Task but not limit to

Estimates/BidsEmployee ManualsQuotesOrdering Parts and Materials

Residential and Commercial Landscape Construction, Lawn Maintenance, Lawn Care and Snow RemovalGeneral Ledger account analysis, Reconciliation and ClosingCreate and Maintain Financial StatementsA/P, A/R and Billing (Credit cards payment and Machine)General Office Administrative TaskProcess Monthly payroll taxes, accrual reports and journal entriesProcess certified payroll, waivers of liens, payouts and drawsMaintain Certificates of insuranceMaintain benefits including medical, dental, employee loans and workman compsProcess weekly and salaried payroll (Attendance Log)Taxes and child supportMaintain employee filesMaintain vehicle, trailer and equipment logs and etc.Estimates, Proposals and invoicingWork OrdersContracts and Renewal lettersPhones and Customer Service

Cooper’s Hawk Winery and Restaurants, NapervilleWine Training Customer ServiceExpoEtc.

Driving students safely to school and homeWorked with special needs children and wheelchairsStand-by DriverChartersEtc.

moved to Accounting. PhonesAuto Insurance ClaimsEnter EstimatesBooking Jobs Ordering PartsAccounting DutiesA/PA/R

Small Business Administration/Management, B+

Accounting And Finance

Associate'S Degree, Early Childhood Education And Teaching