Lisa Pearce Email and Phone Number

Chetwood Financial Limited was a start up Bank offering lending and retail deposit products, having entered the market in Feb 2018. Recruited to launch and develop Chetwood’s Credit Risk Management function, accountable for the performance of lending portfolios, ensuring profitable and sustainable growth, and facilitating a successful mobilisation exit. Key responsibilities included:• Ensuring new business and overall portfolio performance remain within Board approved credit risk appetite.• Close collaboration with product, distribution and finance in the development of new Chetwood propositions.• Continual optimisation of Chetwood’s credit policy via multiple ongoing champion challenger strategies.• Producing bad debt forecasts as an input into Chetwood’s annual operating plan process.• Working closely with Chetwood Operations and outsourced Collections teams, maximising performance through strategy development and leveraging any insights into future credit policy development.• Playing a pivotal role in delivering credit roadmap initiatives, including extension of single bureau configuration to multi-bureau decisioning, incorporation of a transactional data solution to support improved affordability modelling, and deeper integration with distribution partners.• Building the credit team structure, translating overall business strategy into product specific actions and requirements.• Building out future state analytics organisation design (people, tools, training).

Sponsored by, and reporting directly to the CEO to establish a group-wide Analytics function to support four different business areas (Debt, Banking, Lending, and Insurance) and to support key disciplines across the group including Marketing, Risk, and Finance. Key responsibilities included:• Formulation and implementation of group-wide analytics strategy including data management (infrastructure/ architecture), data quality, reporting, analytics, people and tools.• Leadership, development and management of BI, MI, analytics/insights and credit risk teams.• Creating a solid analytical platform through the development of new data warehousing, data integrity and data validation processes, data enrichment and cleansing, and development of a standardised data dictionary.• Developing consistent, comprehensive portfolio management information, including operational reporting, book performance analytics and dashboards to inform decisions, identify opportunities and optimise profit.• Strategic portfolio analysis and customer profiling to deliver more sophisticated and targeted marketing campaigns. • Building and developing credit risk analytics for the Banking and Lending businesses to deliver strong end-to-end credit risk management (acquisition, servicing and collections), including policy design/development, decision engine rules/strategies, scoring initiatives and product/portfolio development.• Leading and managing a diverse portfolio of analytics projects for the group.• Building strong relationships, and working collaboratively with senior leaders and pillar-heads, using analytics to inform the strategic direction.

Responsible for the strategic and technical leadership of the Mortgages Credit Risk function within a newly established Mortgage business. Role expanded in July 2012 to assume additional responsibility for the Commercial Mortgages portfolio run from Peterborough. Key responsibilities included:• Identifying opportunities to maximise performance and profitability via the development of risk models and strategies, product and policy development, portfolio monitoring and analysis, and decisioning, in line with agreed risk appetite.• Strong stakeholder management of Residential & Commercial mortgages senior leaders and departmental areas, and also external partners, regulators and funders to drive profitable growth. • Strong collaboration with the Products & Finance areas to identify, analyse, prepare and present new product/criteria proposals for consideration at Management Credit Committee.• Monitoring and developing credit decisioning rules and risk controls, including monitoring system referral rules; producing accurate documentation/coding to assist in the implementation of changes into the origination platform.• Leading the quality assurance agenda & management of the QA activity across the division, working closely with Operations teams to deliver high quality decisions on a consistent basis. • Assessing/approving high value loan transactions, high value loan exposures and credit policy exceptions referred to Credit Risk function within a personal mandate level of £1m. • Leading the development of PD/LGD loss modelling and delivering improved use of roll rate/loss emergence data to provide more accurate appraisals of portfolio/products PD/LGD’s feeding into financial budget process and ICAAP.• Building the credit risk function, structure and process, and effectively exercising credit mandate. Recruiting, developing and managing a team of risk managers, senior analysts and QC analysts.

Reporting to the Head of Collections & Recoveries (Retail Bank), accountable for Collections & Recoveries Strategy for Home Finance, a portfolio of c£100bn Residential and BTL mortgage assets.Key responsibilities:• Leading the assessment, development and implementation of loss reduction (impairment) strategies across the entire mortgage collections life cycle, from day 1 entry to collections through to shortfall recovery post sale.• Designing, developing and implementing proactive collections strategies including risk segmentation, account treatment strategies (hold, self cure, accelerate etc), matured loans and litigation/repossession strategies. • Improving automated assessment and control capabilities within the Collections & Recoveries operation.• Establishing and maintaining appropriate collections policies and strategies, including forbearance programmes for over indebted customers & financial difficulties cases.• Provision of in depth portfolio analytics & profiling to understand portfolio performance & to drive proactive strategies to address impact of worsening economic climate, reduced personal income and government actions & enhanced regulation.• Develop monthly & intra-month forecasts to assess/benchmark performance, identify early warning triggers and strategically target activity within the operation.• Maximising operational effectiveness via targeted dialling strategies & detailed portfolio monitoring.• Building the secured C&R risk team. Leading and developing a team of risk managers, leading analytical initiatives, strategic objectives and senior stakeholder management.

Following the diversification of the business post credit crunch, promoted to Head of Analytics, accountable for the direction & strategy of analytics and reporting across the dbm business. Key responsibilities:• Deep dive analysis to understand performance and identify potential opportunities/issues.• Provision of ‘finger on the pulse’ standardised reports covering all key areas required to effectively manage a portfolio of £1.6bn worth of complex mortgage assets. • Development of analytical forecasts and models to enable a pro-active approach to portfolio management. Role expanded in late 2008, accountable for the direction & strategy of analytics and reporting for DB UK (dbm) and Western European business (Italy, Spain & Germany JV’s). Additional responsibilities:• Comprehensive analytics and models to effectively manage the dbm portfolio, optimise cash collection and minimise losses.• Development of behavioural scoring, loss models and provision forecasts.• Modelling for DB Business development opportunities & portfolio acquisition.• Analysis/reporting for DB mortgage securitised assets: Investor reporting – preparation of reports to support trustees; interest rate SWAPS reporting.• Assessment & deployment of system technologies & software in conjunction with IT areas to maximise the effectiveness and advancement of the analytics group.• Leadership & management of a team of senior analysts and managers specialising in forecasting, financial management, data manipulation and strategic modelling.

Accountable for monitoring of all elements of acquisition strategy for a brand new start up mortgage business within Deutsche Bank, serviced by VFS. Key Responsibilities:• Creation of reporting suites, analytics and models to successfully monitor all elements of acquisition strategy and to achieve optimal growth of the portfolio. • Detailed analysis of actual performance to make recommendations to senior management on tactical options to be employed to steer and enhance growth and to increase profitability.• Creation and development of detailed completion forecast models, feeding into product pricing, hedged funding levels, operational capacity planning and overall business strategy.

Accountable for credit authorisation strategies for both new & existing retail customers across 11 catalogue portfolios.Key Responsibilities:• Ownership of the effective regular evaluation of credit limits for a diverse catalogue customer base, utilising monthly Experian DCM (Delphi for Customer Management) feeds and internal data to assess credit limits and apply credit limit increases/decreases as appropriate, to maximise sales and profitability within the Retail/FS businesses whilst minimising risk of loss/default.• Ownership of changes to decision engine rules in Strategy Manager, ensuring credit limit management strategies were automated and effectively deployed.• Effective key stakeholder management – effective collaboration and liaison with Retail partners to optimise profitability across the group; manage key partnerships with Fair Isaac & Experian on CLM projects & scoring. • Provision of reports and analysis to ensure the business understood and reacted to credit trends, maximising opportunities and minimising risk.• Creation & development of a more sophisticated credit authorisation forecast model to provide more accurate predictions of overall accept/reject (funded) transactions to feed into Retail/FS budget process. • Assisting in the management of two joint venture relationships (Barclaycard & HBOS) attending monthly business development reviews & providing oversight & input on strategic decisions.

Jul00 - Oct06 - Senior Risk Analyst, Consumer Credit Risk Management Accountable for the provision of complex analysis across the entire credit lifecycle, from pre-acquisition through to collections and default across all HBOS Unsecured Lending (including Core Brands, Joint Ventures and affinities).Aug97 - Jul00 - Senior Mortgage Underwriter, The Mortgage Business (TMB)Senior underwriter of non-conforming & specialist lending mortgages with a mandate of up to £1mSep95 - Aug97 - Direct Sales Representative (DSR), Bank of Scotland DirectOutbound telephone sales position, selling personal loans, revolving credit and ancillary products to BOS customers