Provided advice, support and coaching to all stores in Queensland.Worked collaboratively with Workers Comp Claims team for best outcomes.Reduced incidents and injuries through training, coaching and assisting stores in use of WHS procedures and systems.

Managed all administrative functions of store including all customer service teams, cash office and payroll, invoice office, store budgets, maintenance, safety, recruitment and training, audits,worked collaboratively with Workers Comp Claims team and Union officials.

Supervised registers and customer service counter.Worked in refund and layby departments.Worked in cash office and payroll.Conducted price ticketing audits to maintain compliance.Implemented new Safety Procedure package to all team including management.

Preparing staff rosters and supervising teams daily tasks.Providing excellent customer service.Trained as the beauty advisor for Boots No.7 products range.