PROFESSIONAL PROFILE: I am a senior leader with extensive business operations, service management & business transformation experience across a wide range of products and services. Throughout my career at Paychex and other organizations, I have always been a service excellence-driven leader-manager with an unsurpassed drive to deliver on an enterprise’s value proposition. I am masterful at developing and deploying strategies and tactics designed to exceed expectations and KPIs relative to client satisfaction, revenue targets, cost controls & profitability objectives. Most importantly, I am astute to the fine points of managing a service-intensive operating unit measured on customer success, client retention, sales enablement & the unique ability to identify & develop high-potential talent to meet the needs of a dynamic market. A servant leader at heart, I bring a commitment to organizational excellence, unparalleled customer care & the people & teams that drive it.AREAS OF EXPERTISE:֎ Transformational leadership. Confident & comfortable leading teams & organizations through change management initiatives—driving impactful results that increase revenue & retention.֎ Organization building. Skilled at selecting and developing high-performing team leaders at all levels that drive highly engaged, results-driven organizations.֎ Strategic engagement & tactical execution. Masterful at driving engagement at the strategic level with all stakeholders while ensuring superb tactical execution across all critical imperatives. ֎ Program & project leadership. Expert at accurately scoping, setting objectives & establishing goals on complex programs & projects. Skilled at developing schedules, assigning resources, measuring performance and evaluating results.֎ Relationship management. Proficient at developing, growing, maintaining and managing high-value relationships and working cross functionally with internal and external stakeholders.֎ Decision support. Analytical with particular agility in using data and metrics to influence and assist in decision support on strategic issues essential to the business.֎ Capacity planning. Adept at developing and executing innovative solutions and product expansion plans while balancing business demand, capacity, risk and budget issues.֎ Pitch & presentation. Skillful at communicating complex information clearly and effectively, including presenting and “selling” concepts and ideas that support revenue objectives.LET'S CONNECT:I am always eager to network with similar professionals. Reach me at lpickering@paychex.com.