As a LEAN certified Value Stream Owner in the Resource Management process, I leverage my expert level capabilities to interact with IBM Executives and Account leaders on all matters pertaining to complex project staffing and overall Service Line capacity management, working through challenging issues and providing creative resolutions. I manage the complexity of a multi-tiered delivery and sourcing model and organize and execute operational priorities as well as lead the implementation of strategic resource optimization initiatives. My role is directly linked to the realization of key business results including contract signings, revenue, gross profit and utilization.

I help Executive clients address challenging business issues by designing and implementing strategic operations solutions that drive desired outcomes and results. Working in a complex matrix environment, I lead large teams in the adoption and execution of critical operational processes and maintain expert level specialty in the areas of Resource Optimization, Revenue Realization and Margin Expansion.

In this role, I led an international team of Resource and Capacity Managers to effectively optimize the allocation of a large talent pool and timely fulfillment of project/client skills requirements. A summary of my key accomplishments:1. Developed and led the implementation of the resourcing strategy for the largest business unit within IBM Global Business Services, exceeding all financial targets over 2+ years.2. Developed and led the execution of the recruitment plan aligned to the strategic growth areas and achieved record level results. 3. Interlocked skills and organizational learning priorities with over 20+ leaders to align the business unit to achieve short and long term resourcing strategies. 4. Interfaced with Global Delivery Centers around the world to develop, acquire and assign resources to Canadian programs and projects and achieved record level results.

In the role of Professional Development Manager (PDM) and member of the business leadership team, I held responsibility for the management and execution of all human resource programs in the Enterprise Content Management (ECM) practice. A summary of my key accomplishments: 1. Developed, implemented the overall skills strategy and exceeded all business targets over 3+ years. 2. Developed, executed the recruitment plan based on the skills strategy, acquired/developed resources within IBM, professional hires and sub-contractors aligned to market demand. 3. Enabled , supported employee development and professional vitality aligned to business and market priorities. 4. Provided the interface between business leaders and employees to enable the organization to move in direction of the long-term vision. 5. Negotiated with colleague leaders to develop the resource plan and allocated employee resources based on client priorities. 6. Coached employees on performance, salary, career advancement, skill development and led employees in the qualification and/or certification process relative to the IBM professional careers.7. Addressed customer issues and/or requirements quickly, delivering on contractual commitments with win-win solutions. 8. Led the development and re-engineering of HR related processes and programs designed to reduce waste and improve employee engagement. 9. Planned, executed and led business meetings, interfacing with internal and external clients to obtain information on individual/team direction, effectiveness and performance.10. Led department meetings and communicated all relevant company and HR related information to employees.11. Handled technical/business/marketing projects as a practitioner to maintain personal vitality and subject matter expertise. 12. Served as a Consultant providing advice and counsel on leadership and process issues with internal and external organizations.