Lisa Porter Email and Phone Number

Led the planning, management, and documentation of current business processes for the client's Supply Chain and Warehouse Management departments in preparation for SAP application upgrades. Collaborated with Business SMEs to identify process bottlenecks, recommending improvements to enhance efficiency and reduce risks. Developed a SharePoint page for easy access to business process documents, including policies, procedures, process flows, desk guides, and job aids. Key Responsibilities & Achievements:• Documented the SAP Business Process Master List (BPML) and updated Warehouse Management process flows.• Currently working with Business SMEs to document Supply Chain process flows and identify gaps in existing documentation for comprehensive process coverage.• Conducted a detailed fit-gap analysis for Warehouse Management, assessing both standard and custom SAP functionality.• Identified discrepancies between current system capabilities and business requirements, offering recommendations for necessary customizations or process adjustments to align with the upgraded system.• Collaborated with cross-functional teams, including business stakeholders and IT, to align on functionality gaps and determine the best course of action for system enhancements.

• Managed assignment downtime gaps by enhancing team skills and preparing proactively for new client assignments, ensuring smooth transitions between projects.

Led project team in implementing SAP HANA functionalities for merchandising allocations, promotions, and contract management, to streamline business processes.Key Responsibilities & Achievements:• Collaborated with functional and development teams to prioritize backlog and resolve impediments, ensuring project milestones aligned with development activities.• Facilitated Scrum ceremonies for daily stand-up, Sprint planning, backlog grooming, and Sprint retrospectives.

• Managed assignment downtime gap by enhancing skills and preparing for new client assignments.

Led the project team in devising the strategy and roadmap for executing Fonteva capabilities to exceed client’s business objectives.Key Responsibilities & Achievements:• Interacted with project product owners to identify and resolve risks/issues.• Administered and promoted documentation of legacy system “as-Is” business processes.• Managed communications between client and implementation partner for planning and solution recommendation reviews.

Led the testing efforts for the SAP Retail implementation at Raley’s grocery store chain, achieving minimal defect leakage into the production environment.Key Responsibilities & Achievements:• Provided best practice guidance on QA and testing processes, tools, and standard artifacts for software implementations, ensuring alignment with industry standards.• Formulated and executed comprehensive testing strategies and test plans tailored to project scope, effectively scheduling and administering testing cycles.• Delivered testing metrics based on an established cadence, enhancing visibility and accountability throughout the project lifecycle.

Oversaw QA tool evaluations, renewals, and vendor negotiations to optimize performance and cost efficiency. Managed budgets and forecasts for monthly, quarterly, and annual reporting for each application owner. Led monthly collaboration meetings with QA Managers from various business units to share ideas, lessons learned, and gather feedback on QA tool usage and capabilities. Conducted monthly QA Tool User’s Lunch & Learn sessions to showcase new features and collect end-user feedback. Directed resource planning and cross-training efforts to ensure maximum staff utilization for IS application testing. Actively participated in Scrum ceremonies to define quality acceptance criteria and verify user story traceability to requirements.Key Achievements:• Enhanced automated regression and performance testing for three additional application owners within the IS organization, improving testing efficiency and coverage.• Ensured compliance with audit requirements by utilizing quarterly QA tool usage certifications for timely removal of terminated users.• Executed a monthly QA Tools newsletter, providing updates on vendor seminars, new features, tips, training opportunities, and planned outages.• Established a global testing team to implement a “follow the sun” software delivery strategy, supporting continuous delivery through Agile methodologies for infrastructure applications, including ServiceNow and Okta.• Supervised and managed local, remote, and offshore QA teams, delivering testing services for both custom-developed and packaged applications globally across AIG. Utilized tools such as Microfocus ALM, LoadRunner, PC SaaS, StormRunner, UFT, Perfecto, CA Agile Requirements Designer, Serena Dimensions, and the custom Global Test Automation Framework (GTAF).

Led local, remote, and offshore QA/Testing teams responsible for delivering quality assurance across custom and packaged applications for eight global application owners. Conducted annual reviews and maintained Global Testing Services (GTS) Standard Templates to ensure alignment with quality objectives. Coordinated monthly meetings with application owners to analyze budgets, forecasts, and resource demands.Key Achievements:• Automation and Efficiency:o Implemented Automated Regression Testing for ServiceNow, Salesforce, Concur, and custom applications, reducing release cycle times.o Spearheaded mobile and cross-browser testing using Perfecto Mobile to enhance compatibility.o Expanded "In Sprint" automation for Identity and Access Management (IAM) tools (Sailpoint, CA PAM, IDM, OKTA), reducing staffing by over 50% while meeting increased delivery demands.• Process Optimization:o Directed the implementation of standardized templates and processes for Microfocus ALM, driving consistency and efficiency.o Managed ALM/JIRA integration to reduce manual rework and enhance data accuracy.o Oversaw the creation and enforcement of standardized QA artifacts (test plans, cases, and defect reports) across Waterfall and Agile teams.• Vendor and Resource Management:o Transitioned QA vendor resources to preferred AIG partners, optimizing team performance and operational continuity.o Led the adoption of "Shift Left" testing to detect defects early, reducing rework and production defects.• Collaboration and Agile Execution:o Worked with development teams and application owners to implement Agile methodologies, improving defect detection early in the lifecycle and reducing defect leakage into production.o Integrated manual and automated testing for non-SAP applications like Salesforce, Sailpoint, IDM, and custom mainframe systems.

Coordinated with GSSC to consolidate all testing resources into a unified SAP Testing Team, overseeing standardized QA/Testing procedures across 10 Domestic and Global SAP instances. Managed the transition to an offshore team in multiple locations (Philippines/India) and enhanced the resource model to enable reductions without compromising delivery quality or capacity. Executed a peer review process to ensure thoroughness and adherence to QA standards for all testing activities. Administered QA and testing for over seven major Domestic and Global SAP implementations and projects.Key Achievements:• Supervised the implementation of Automated Regression Testing for the Global SAP ECC environment, reducing manual regression testing by 80 hours.• Led the creation of local, remote, and offshore Quality Assurance teams to manage QA processes and testing deliverables for SAP implementations, enhancements, maintenance, and upgrades.• Facilitated the successful integration of the GSSC SAP Team into the Testing Shared Services Utility (TSSU), leveraging TSSU resources to expand team capacity.• Collaborated with the SAP Solution Manager Team to ensure timely review and analysis of SAP Service Desk tickets, providing estimates, weekly status reports, and metrics for project tracking.

Team lead Responsible for the implementation, enhancement, maintenance and upgrades SAP FI/CO/SD/CS/SM/MM modules.

SAP FI/CO and MM Process Analyst for As-Is/To-Be Process designLead Analyst for SAP SM/CS implementation, enhancements, and upgrades

Responsible for the monthly accounting financial close, quarterly roll-forward forecast and annual budgets, including preparation of required financial statements, reports and other analysis. Worked with IT team to develop and implement innovative processes to increase the efficiency and effectiveness of the month-end and year-end close processes.

Responsible for conducting interim and year-end operational audits, data collection and data analysis for middle market manufacturing companies, and federal student loan distribution compliance audits for educational institutions.