Working with ARHQ and clinical quality measures in an Agile environment.

Wellpath delivers high-quality medical and behavioral healthcare services to nearly 300,000 patients located in inpatient and residential treatment facilities, civil commitment centers, and local, state and federal correctional facilities.Senior Business AnalystResponsible for conducting and documenting workflow analysis.• Workflow analysis within several contractual businesses related to pilot project of providing addiction and behavioral treatment services to patients in correctional facilities.• Documentation of workflows to include Visio. Reporting to senior VPs and C Suite.

Managing client accounts and project coordination for efficient implementation along with CRM input to manage issues and outcomes.

Short term project abstracting and organizing clinical data for HEDIS quality measures.

HealthCore is a health services research firm, an independently operating subsidiary of Anthem. HealthCore provides the health care system, biopharmaceutical industry, academia, and the Federal Government with “real-world” data to improve the quality, safety, and affordability of healthcare. I am responsible for focusing the development, implementation, and evaluation of medical and pharmacy coding nomenclatures updates, clinical code sets, and algorithms, and coding nomenclature strategies for HealthCore.

Gathered and recorded clinical software specifications through client feedback and research. Explored, analyzed, and communicated recommendations for application improvements to product and software development teams. Developed software application training guides. Managed end user training projects from planning to implementation Participated in quality testing and development of test casesCollaborated with clinical team to enhance clinical rules and logic for CDS software developmentPracticed Scrum and Agile methodologies to ensure projects remained in scopeAnalyzed HL7 2.x data feeds and assisted with HL7 Implementation GuideMapped and coded clinical data to ensure accuracy in analytics rules engine outputReviewed and analyzed quality measures for MU, PQRS, Managed Care and HEDIS to develop up to date software requirementsUtilized JIRA to track issues and managed software development

Developed and delivered trade show demonstrations along with face to face client interactions. Acted as a bridge between clinical and IT to assure clear understanding of product build and client requirements Product demonstrations and tradeshowsRecorded all sales contacts and activities into CRM software (Sales Force)Initiated and implemented changes to demo build for improved performanceAnalyzed market trends and quality initiatives to presented to leaders for direction in product enhancements

Professional Clinical Applications consultant with focus on Cerner applications. Acted as a bridge between clinical and IT to assure clear understanding of product build and client requirements. Orchestrated client workflow sessions and presented data using Visio softwareProvided clinical expertise during client workflow sessions ensuring needs were metLead client customization workshops confirming requests were fulfilled

Provided Clinical Informatics consulting skills to assist acute and ambulatory care centers to effectively and efficiently implement Cerner electronic healthcare solutions Provided clinical expertise during client workflow sessions ensuring requirements were met Orchestrated client workflow sessions and presented data using Visio softwareApplied change management skills to promote client participation and ownershipSupervised client throughout clinical adoption processes confirming acceptance of buildPresentations

Provided expert cardiac clinical monitoring support and training to end users of a medical device product along with conducting clinical trials to document ROI, improved quality outcomes, and patient safety Strategized to assist company in achieving sales goals thus increasing sales each yearDesigned and delivered hands-on client trainingDemonstrated product at tradeshows Coordinated with Value Analysis team members to validate cost analysis and ROI

Conducted and managed Essentris EMR Application workflows and configurationsSupervised 30 direct reports responsible for the customization, implementation, workflow, and training of electronic health record and fetal monitoring solutions to 40 DOD acute care hospitals Directed and managed training for admins, super users, and end-users Supervised team activities and outcomes for go-live and post go-live support ensuring client acceptance and approval throughout the implementation processEnsured system design and configuration requests were met per client workflow sessionsParticipated in meetings with the Surgeon General and other top officials of the DOD to provide clinical input and direction for the goal of standardization of electronic healthcare records throughout the DOD acute care centers around the worldParticipated in conferences and product demosSupported functions of the FDA Safety Officer ensuring SOPs were met and documentedPerformed speaking engagements and demonstrations at tradeshows to groups up to 150 on topics related to EMRs

Practiced as a critical care and rehab nurse in a 300 bed acute care center while sharing time educating and training all clinical staff on SOPs and an EMR application (Allscripts) Delivered Nursing care and treatment to a diverse, adult patient population with acute and chronic conditionsProvided general education and orientation to new and existing healthcare employees Supported the end user and super user throughout the EMR implementation processSupplied clinical expertise in the customization of EMR applications by group participation

Director of a 68 bed healthcare facility. Managing 125 team members. Leader of Quality Assurance Teams to assure processes and SOPs were optimal. Provided patient care as a Registered NurseEnsured all clinical staff were trained and met federal and state requirements for employmentEnsured quality healthcare documentation for State and federal reporting measuresInvestigated and reported infections per guidelines.Designed and implemented training documents for clinical staffMonitored, treated, and directed supplies for the treatment and billing of wound care