Lisa Pryce, Mba Email & Phone Number

Canada

Calgary, Canada Area

Calgary, Ab

In my role as a Store Manager for Starbucks I draw upon my extensive management experience and effective leadership skills to direct and coordinate store operations in regards to sales management, financial planning, employee development and retention, and inventory control. Some highlights of my experience in this role include….• Increased store revenue by 18%; develop strategic business objectives and review the analyses of activities, costs, operations and forecast data to determine department progress towards objectives. • Assess overall performance of staff, drafting performance reviews, and assists in calculating individual increases to compensation, in addition to initiating any necessary corrective actions; decreased turnover by 15%. • Increased sales revenues by 10%; implement effective training and development programs, and create a customer focused store environment.

Calgary, Canada Area

As a Site Manager for Best Service Pros I held responsibility for daily operations, including reviewing financial statements and monitoring staff performance in relation to sales goals. I provided consistent feedback and coaching to enable staff to reach or exceed expectations. I directed and coordinated financial activities including budget administration to maximize investments. I also evaluated operations and identified opportunities, implementing streamlined processes to increase efficiency and control company costs.Some highlights of my experience in this role include…• Networked and maintained superior customer relations, increasing business growth; effectively coordinated work assignments and followed up to ensure timely completion and quality work. • Managed recruiting and staffing initiatives, successfully interviewing, hiring and training employees; developed effective training programs that increased employee retention and internal promotion rates. • Awarded the Safety Record for effectively managing sites; interpreted and enforced company policies and procedures and managed health and safety initiatives.

As a Staffing Consultant I utilized my vast industry experience to effectively manage accounts, building and maintaining strategic business partnerships to support company-wide growth and securing new accounts. I determined price schedules and discount rates, and resolved customer complaints regarding sales and services. Some highlights of my experience in this role include…• Oversaw all aspects of talent acquisition including sourcing, screening, interviewing and negotiating offers; developed recruitment and staffing initiatives and supported team objectives, successfully filling positions.• Provided oversight and consulting services regarding career development; coordinated employee development programs and training initiatives to align with career objectives, increasing internal promotions rates.• Facilitated employee orientations and onboarding; ensured comprehensive understanding of company policies and procedures, benefits and position requirements.

As a Dual Store Manager, I formulated and implemented company policies and procedures, directing all store activities to develop and implement long-term goals to drive to business growth and profitability. I managed and maintained the company budget, authorizing payments and merchandise returns, ensuring the proper allocation of funds, and compliance with standard accounting practices. I also responded to and resolved employee issues, remaining professional, approachable, and discreet; overseeing and providing support to managers and their staffSome highlights of my experience in this role include…• Analyzed financial reports and customer service metrics, developing strategic plans, generating company growth; successfully opened and developed the number one and number two stores in Canada. • Led and managed two business turnarounds, creating stability, profitability, and operational excellence; developed strategic initiatives that produced an increase in sales.• Evaluated employee performance to assess training needs; established training workshops concerning human resources initiatives and employee development.

Master Of Business Administration - Mba, Human Resources Management And Services

Bsc, Archaeology

Technical Diploma, Business Management

Certificate, Business Consultant

Certificate, Management Consultant