Lisa Pugh Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

- Oversee the delivery pipeline for the Payments & Innovation space’s agile train of scrum teams for part of Americas region- Gather, decompose, and prioritize business requirements to articulate and size the work scope and success criteria- Maintain the delivery vision and roadmap- Manage intake and full lifecycle of new identified risk issues in the Payments & Innovation space for tracking and assignment out to teams- Process improvement and refinement on risk intake

Charlotte, North Carolina, United States

- Gather, analyze, and translate internal and external client requirements into technical design specifications- Act as the liaison between business partners and software development teams- Translate business requirements into technical requirements and ensure that systems or applications support and conform to business needs and specifications- Coordinate the process of analyzing functional specifications, use cases, process flows and user interface requirements- Collaborate with software testers to develop valid test plans and test scripts

Syracuse, Ny

I managed Syracuse University’s campus-wide help center that provides critical client-facing IT assistance to over 15,000 students and faculty members. I performed diagnosis and repair of computers and smartphone devices. I provided great customer service in order to increase trust in the company. I administered training to newly hired employees in areas such as product knowledge, company procedures, and customer interaction. I recorded all procedures performed on client's property. I documented every interaction, both issues and solutions, into company records for future reference using Atlassian software.

Greater Boston Area

I collaborated with an agile SCRUM team of Quantitative Developers on a 12 week long development project. My focus was to help natively implement a data access layer framework originally written in R into a Python environment. I built out already existing features as well as implemented new features to the existing project. My technology stack I used included: RStudio, ROracle, Python, PyCharm, pandas, cx_oracle, pycrypto, numpy, Oracle databases.

Merrimack, Nh

I worked in an agile environment alongside a SCRUM team of Quality Assurance engineers to help ease the nature of test automation. I developed a user interface to move testing out of an excel based environment. I collaborated with another intern to develop the backend portion of this test automation project. The technology stack I used included: [Frontend] HTML, CSS/Bootstrap, JavaScript, Angular, [Backend] Java, Java Swing (Window Builder), Apache POI, JSON, Maven, Spring.

Baltimore, Maryland Area

I completed a six week long internship with my high school's technology team. I had exposure to the administration and upkeep of a small institution's network topology spread throughout the campus in different buildings. This included exposure to back-end maintenance of the school's transition to a new portal/education platform. I helped re-cable classrooms as well as transition the administration building to a VoIP phone system. I also re-imaged and prepared computer labs as well as laptops for faculty members.

Baltimore, Maryland Area

I interned at CyberPoint International, a cybersecurity firm, to immerse myself in a professional environment that handles cybersecurity. I shadowed Business Operations during first week and experienced Technical Operations second week. I worked alongside the Recruiting Team to find qualified candidates to place on technical projects. I also completed SRT tasks such as Capture the Flag challenges and configured virtual machines to implement certain skills.

Baltimore, Maryland Area

- Monitored and organized Bryn Mawr’s new Innovation space - Certified to use and lead students and faculty through the use of lab equipment including a Laser Cutter, 3D printer, and CNC Milling Machine

Bachelor'S Degree, Information Management & Technology

Activities and Societies: IT Girls Alumnae President, Ski Racing Team, Information Security Club, Women In Technology (WIT).

Minor, Computer Science

Program, Cyberpsychology

DIS is a non-profit study abroad foundation established in Denmark in 1959, with locations in Copenhagen and Stockholm. DIS provides.

High School Degree

Activities and Societies: Java Programming Team, Volley Ball, Badminton