Served as the primary HR liaison, consistently delivering prompt and exceptional customer-focused service for all HR inquiries. • Drove process efficiencies and continuous improvement, ensuring compliance with global service agreements. Provided expert guidance to team members which collaborating seamlessly with Global Center of Excellence, People Services, and HR Digital teams.• Expertly managed the entire employee life-cycle, from onboarding new hires and facilitating transfers to overseeing contingent workers and orchestrating departures, all through utilization of Workday.• Skillfully coordinated pre-hire requirements, ensuring seamless collaboration with US Advisory Services, Talent Acquisition, and external candidates for efficient and successful onboarding.• Delivered critical support for US Payroll processes, ensuring precise and compliant payroll execution through expert use of ADP.• Spearheaded the integration of payroll data between HR Information Systems (HRIS) and KRONOS time tracking systems, expertly resolving data and employee errors and serving as the primary troubleshooter for system configuration issues.

• Streamlined payroll processing and handled new hire and termination paperwork, ensuring accurate and timely submission to the corporate office.• Efficiently managed title work processes, ensuring timely and organized execution to facilitate smooth and successful sales transactions.• Compiled and delivered detailed sales reports, employee schedules, and customer requests promptly, providing the General Manager with critical data for informed decision-making.• Delivered exceptional customer service and fostered strong, positive relationships with vendors and customers.

• Revolutionized sales lead tracking by implementing and innovative lead generation and database management system, enhancing efficiency and accuracy.• Conducted comprehensive initial lead qualification and addressed advertising inquiries, expertly assessing customers’ marketing, sales, and research needs to drive targeted solutions. • Curated and managed a high-impact in-house client reference library, ensuring easy access to critical resources and enhancing team efficiency.

• Tracked and monitored daily RFP websites, ensuring timely identification of new business opportunities.• Developed and organized contract and invoice files, maintaining accurate records to support seamless contract management.• Coordinated and executed comprehensive logistics for training sessions and meetings, including catering and supply management, ensuring smooth and professional events.• Managed and processed essential administrative tasks, including time sheets, expense reports, and the creation of comprehensive new hire packets and forms, to enhance operational efficiency.• Led the assembly and distribution of marketing materials, ensuring timely delivery to both new and existing clients, reinforcing brand presence and client relationships.• Maintained strong client and vendor relationships, efficiently managing all incoming calls, mail routing, supply ordering, invoicing, filing, and office equipment maintenance to ensure uninterrupted office operations.

• Provided strategic support to the President/CEO, acting as a trusted advisor and ensuring seamless communication and execution of key initiatives.• Cultivated and managed high-level relationships with affluent “C” level clients nationwide, delivering exceptional client experience and maintaining strong business ties.• Expertly coordinated and streamlined the scheduling of hundreds of client meetings, appointments, conferences, and events, ensuring optimal time management for both individuals and leadership teams.• Drove client engagement across all stages, fostering strong relationships with potential, new, and existing clients to support business growth.• Oversaw and optimized internal operations for the entire staff, ensuring efficient processes and smooth day-to-day functioning across the organization.