Lisa Raajkumar Email & Phone Number

Toronto, ON, CA

• CAUSEWORX is a leading TeleFundraising (Direct Response Marketing Agency) working with non-profits. I was promoted from Account Coordinator to Account Manager on to Account Director within 3 years.
• Owned and managed all client relationships maintaining 100% client retention.
• Created and managed campaign budgets and projections ensuring targets were hit or surpassed
• Maximized sales opportunities, secured multiple extensions on campaigns valued at up to $75,000 and acquired a new client.
• Advised clients on their direct marketing strategy. Helped develop plans where they would see optimal results from campaigns across multiple channels.
• Extracted, compiled, tracked, and analyzed large quantities of data.o Key findings from data analysis, donor segmentation analysis and A/B testing helped increase revenue for clients by at least 25%.

Toronto

• Discussed and assessed clients' current and future insurance needs.
• Reviewed client policies for accuracy.
• Supported the company accountant with on-going accounting duties such as account reconciliations.

Toronto, On

• Scanned and analyzed large quantities of data for errors.
• Used Excel and GGY AXIS extensively to assist in efficiently comparing data.
• Organized files and documents to streamline processes.
• Converted data from outdated and problematic programs to a single improved software.

Toronto, On

-Maintained high-quality customer service in a fast-paced environment-Established relationships with repeat customers -Exercised careful situation analysis in accordance with SmartServe policies-Excellent time-management skills used to serve high number of customers simultaneously

Waterloo, Ontario

-Ensured excellent customer satisfaction-Efficient in use of the computer/cash-Environmental ambassador-Assisted with merchandising duties

-Trained new employees-Assisted customers with questions or concerns

Vaughan, Ontario

-Taught swimming to variety of levels from age 3- 14-Found ways to make lessons fun for children, using various games as teaching tools to meet and exceed parents’ expectations-Lifeguard at outdoor pool-Checked pool chemical levels, and temperature-Worked security outside of pool area

Certificate In Data Analytics, Big Data, And Predictive Analytics

Honours Bachelor Of Business Administration, Bba

High School Diploma, Business