CAUSEWORX is a leading TeleFundraising (Direct Response Marketing Agency) working with non-profits. I was promoted from Account Coordinator to Account Manager on to Account Director within 3 years. • Owned and managed all client relationships maintaining 100% client retention. • Created and managed campaign budgets and projections ensuring targets were hit or surpassed• Maximized sales opportunities, secured multiple extensions on campaigns valued at up to $75,000 and acquired a new client. • Advised clients on their direct marketing strategy. Helped develop plans where they would see optimal results from campaigns across multiple channels. • Extracted, compiled, tracked, and analyzed large quantities of data.o Key findings from data analysis, donor segmentation analysis and A/B testing helped increase revenue for clients by at least 25%.• Evaluated financials, provided critical insights and identified opportunities to develop strategic business plans. • Managed vendor relationships and negotiated contracts.

• Discussed and assessed clients' current and future insurance needs.• Reviewed client policies for accuracy.• Supported the company accountant with on-going accounting duties such as account reconciliations.

• Scanned and analyzed large quantities of data for errors.• Used Excel and GGY AXIS extensively to assist in efficiently comparing data.• Organized files and documents to streamline processes.• Converted data from outdated and problematic programs to a single improved software.

-Maintained high-quality customer service in a fast-paced environment-Established relationships with repeat customers  -Exercised careful situation analysis in accordance with SmartServe policies-Excellent time-management skills used to serve high number of customers simultaneously

-Ensured excellent customer satisfaction-Efficient in use of the computer/cash-Environmental ambassador-Assisted with merchandising duties

-Trained new employees-Assisted customers with questions or concerns

-Taught swimming to variety of levels from age 3- 14-Found ways to make lessons fun for children, using various games as teaching tools to meet and exceed parents’ expectations-Lifeguard at outdoor pool-Checked pool chemical levels, and temperature-Worked security outside of pool area