Lisa Raymond Email and Phone Number

Content Management supports the Office of Academic Support and Instructional Services, and the greater Walden University academic community, by hosting and managing student and faculty websites, a knowledge base, and the student catalog and student handbook. We are also responsible for developing policies and procedures to ensure digital information is accessible, accurate, and secure.

The Content Management department supports the academic centers and units by hosting student and faculty websites and developing policies and procedures to ensure digital information is accessible, accurate, and secure. Content Management also provides best practices and training in communication technologies.

Provide leadership and vision to help the Center for Student Success evaluate emerging technologies and industry best practices related to web technologies and web accessibility, security, data collection, and online learning and communication. Responsibilities:Play a significant role in the Center’s strategic planning and assessment, budget administration, and policy development.Assist the Executive Director in aligning technology goals and objectives with those of the Center and university, and review progress and success in attaining technology goals and objectives.Develop policy, procedure, and standards related to Center-owned technology.Install and configure Center-owned technologies, perform regular system checks, load updates, produce statistics, document and maintain records of systems, troubleshoot issues, and assist in software upgradesCreate, organize, and maintain systems, software, and network documentation for non-technical staff.Develop and provide staff training for Center-owned technology, and provide supplemental training for university systems.Liaise with the University Information Technology team on technology implementations and systems that impact the Center’s departments.Serve as a resource for the Center’s departments, and the university at-largeServe as webmaster for Center websites.Systems include, LibGuides, LibAnswers, Adobe Connect, Gotomeeting, Google Apps, and Office 365.

Responsible for day to day operations of the Walden University Library. Provided leadership in developing the Library’s strategic mission and goals, and was responsible for implementing the Director’s vision for the library.Responsibilities: Play a significant role in library wide strategic planning and assessment, budget administration, and policy development.Assist the Director of Library Services in aligning departmental goals and objectives with those of the Library and university, and reviews progress and success in attaining department goals and objectives.Provide day to day supervision of Library operations and services, and keep the Director informed of department activities and operations.Assist the Director in communicating to staff regarding departmental programs, plans, and services.Monitor Library cross-departmental projects and manage Library projects involving external departments and stakeholders.Monitor and manage the departmental statistics and metrics programs and keep the Director informed on statistical trends.

Responsible for developing and implementing policies, procedures, and training for the Walden Library Reference service and Quick Answers service. Worked closely with the Director of Library Services and the Library management team to align the reference services mission strategies and goals with those of the Center for Student Success and the University.Responsibilities:Develop and maintain the mission, goals, and governing documents for the reference service.Develop and administers policies, procedures, requirements, and training for the Library’s reference service and staff.Develop and administer policies, procedures, requirements, and training for the Library’s Quick Answer service.Collect, analyze, and report reference and Quick Answer service statistics to stakeholders.Set metrics for quality and success of reference and Quick Answers services, and track and report success over time.Trial, select, pilot, and evaluate the use of new and emerging technologies to deliver reference services.Integrate instructional best practices into the reference service.Contribute to the library’s strategic planning processes.