In 1983, at the age of 21, I took over my first property, a failing parking garage just north of Amtrak's Penn Station in Baltimore, Maryland. Unable to afford employees but needing an attendant 24 hours a day, I moved into the garage, using a carpet remnant for a bed and a kerosene heater for warmth. For me, parking, washing, and waxing cars was the easy part. The real challenge was combating rodents and shoveling snow at 4:30 A.M. so that my customers could enter the garage. After three and a half years of determination and spirit, Penn Parking took over its second location, and I moved out of the 10 x 10 room that had become my home.Since its humble roots, Penn Parking has established a reputation as an innovator in the otherwise staid world of parking operations. Our willingness to take a chance on marginal or failing facilities and to reverse declining revenues and volume has earned us the respect of the nation's business community. We have received considerable attention in the national and local media for our creativity, innovative marketing strategies, employee appreciation award programs, and quality revenue control. Profiles have appeared in Reader's Digest, Success, the Baltimore Sun, Warfield's, the Washington Times, and Good Housekeeping, to name only a few.Penn Parking currently operates parking facilities throughout Maryland, the District of Columbia, and Virginia, with annual collections of more than $15 million. We are rapidly becoming a dynamic force in the competitive arena of parking management. The diversity of our experience ranges from management of full-service contracts, both valet and self-park, to cashier-only or special events contracts. We have established an unblemished reputation for superior service at competitive prices. Expert in managing overhead, we are highly adaptable to new markets and changes in the marketplace. In an industry known only for parking cars, we have distinguished ourselves by our unique and creative approach.