Lisa Richards Email and Phone Number
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Lisa Richards is a Senior Contracts and Projects Manager at City & County of Swansea. She possess expertise in stakeholder management, outsourcing, telecommunications, project delivery, performance management and 21 more skills. Colleagues describe her as "Lisa worked on my team and was responsible for driving the Internal Communications and Engagement plans for our Offshore centres resulting in a brilliant experience for our people, no matter where in the world they were based. Lisa was also responsible for the delivery of some key International projects. Lisa's ability to build strong relationships and business partner key stakeholders both with our In-house and Outsource partners contributed to her fantastic achievements within… Show more"
City & County Of Swansea
View- Website:
- swansea.gov.uk
- Employees:
- 1334
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Senior Contracts And Project ManagerCity & County Of Swansea Nov 2021 - PresentSwansea, Wales, United Kingdom
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Project ManagerCity & County Of Swansea Sep 2018 - Oct 2021Swansea, United Kingdom
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Offshore Partner Engagement ManagerVirgin Media Mar 2013 - Apr 2018Swansea, United KingdomPrimary focus of this role is enhancing Virgin Media’s ability to engage and communicate with 8,000 colleagues based in the Philippines, India and Canada, ensuring effective processes, communication and relationships are in place. Responsible for leading a series of International projects. Also acting as SME/bridge between the in-house operations, support and project teams and the Virgin Media Partners – harnessing my strong contractual understanding across several outsource partners (Concentrix, Accenture, Teleperformance, Sitel & App Help). -
Career Development ManagerVirgin Media Apr 2012 - Mar 2013Swansea, Birmingham
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Business Readiness ManagerVirgin Media Feb 2011 - Mar 2012Swansea, United KingdomSubstantial experience managing virtual project teams implementing change into Customer Contact in the UK, the Philippines and India. The flair that I have shown for People, Communication and Engagement Projects has resulted in me being the Lead for these areas for the Partnership Team and Change Team.
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Change ManagerIbm Jan 2009 - Jan 2011Swansea, United KingdomThe role involved ensuring successful delivery of the client Virgin Media projects where they interacted with ibm business -
Team ManagerIbm Apr 2000 - Jan 2009Swansea, United KingdomI am experienced at working in a high pressure target-driven environment and managed teams of 20+ people , I delivered results through the development and support of the people in my teams, clear communication and coaching. I have gained operational management experience in Customer Service, Payment and Collections, Faults and Technical Support.
Lisa Richards Skills
Lisa Richards Education Details
Frequently Asked Questions about Lisa Richards
What company does Lisa Richards work for?
Lisa Richards works for City & County Of Swansea
What is Lisa Richards's role at the current company?
Lisa Richards's current role is Senior Contracts and Projects Manager.
What is Lisa Richards's email address?
Lisa Richards's email address is li****@****rld.com
What is Lisa Richards's direct phone number?
Lisa Richards's direct phone number is +4478918*****
What schools did Lisa Richards attend?
Lisa Richards attended University Of Plymouth.
What skills is Lisa Richards known for?
Lisa Richards has skills like Stakeholder Management, Outsourcing, Telecommunications, Project Delivery, Performance Management, Change Management, Call Centers, Team Management, Team Leadership, Service Delivery, Management, Vendor Management.
Who are Lisa Richards's colleagues?
Lisa Richards's colleagues are Kelly Jones, Jane Richards, Jess James, James Davies, Matthew Davies, Marie Baker, Lynn Martin Minstlm D.l.
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Lisa Florit
Empowering And Supporting Women Leaders To Achieve Their Potential. Specialist Coach For Hr Professionals. Women Leaders Development Experiences | 1:1 Coaching | Personal Development Workshops | Speaker | MentoringGreater Leeds Area2covance.com, myfamilycare.co.uk -
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Lisa Richards
United Kingdom
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