Lisa Ritchie Email and Phone Number
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I am an independent travel agent at Lawler Classic Travel, where I assist my clients in planning and booking their dream vacations, whether they are on a cruise, at a resort, or at a theme park. I am passionate about traveling and discovering new destinations, and I continue to educate and train myself on the latest trends and offers in the travel industry.I have earned multiple certifications from leading travel brands like Disney, Windstar, Sandals. Celebrity Cruises and Royal Caribbean, demonstrating my knowledge and expertise in creating customized and memorable travel experiences for my clients. I also have over 35 years of experience in customer service, including in accounting and collections, where I have developed strong communication, problem-solving, and relationship-building skills. I work independently and efficiently, but I also collaborate and cooperate with my colleagues and partners to ensure the best outcomes for everyone. My goal is to make my clients happy and exceed their expectations.
Phillips Pet Food & Supplies
View- Website:
- phillipspet.com
- Employees:
- 311
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Independent Travel AgentLawler Classic Travel Sep 2019 - PresentI have a passion for traveling and assisting others in having the best travel experience possible. In 2019, I finally decided to pursue my dream of becoming a travel agent. I continue to educate and train myself on not only new vacation spots, but also on my already tried and true destinations. I am enthusiastic about creating detailed travel plans, simple weekend getaways, and everything in between. I am happy to assist any type of traveler, whether you are a solo adventurer, couple, family, LGBTQ+, or a generational group. So, if you need help planning your next vacation, don't hesitate to reach out to me!lisarlawlerclassictravel@gmail.com
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Supervisor National And Senior CollectorsPhillips Pet Food & Supplies May 2017 - PresentEaston, Pennsylvania
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Accounting ClerkCommunity Health Systems Apr 2015 - May 2017Bethlehem, PaResponsible for posting of all monies received on a daily basis promptly and accurately. Complete Cash Receipts Journal on daily and monthly basis to ensure all postings balance. Run EFTs on daily basis to ensure payments are coordinated with bank statements. Run credit card receipts on daily basis and confirm automation has posted properly, hand batch all exceptions on credit card receipt report. Print daily and weekend lockboxes, run EFT payments for all items possible and hand batch all others. Document all hospital cashier postings daily and hand batch all exceptions that were not posted at facility. Do all prior mentioned duties when needed for other facilities when requested. Key batches when needed. Communicate with billing, collections, DTP and various individuals at the facility in order to answer questions and keep work flow moving in a positive direction. Monthly call to the facility to ensure they have no issues and we are following up on all prior issues to their satisfaction. -
Account Resolution ExpertCommunity Health Services, Inc Apr 2014 - Apr 2015Bethlehem, PaBusiness to business collections. Collected on priority aged claims first by utilizing the weekly reports. Continually exceeded required follow up per day standards. Developed relationships with majority of Industrial carriers to ensure timely payment. Requested medical records, calculated adjustments, sent letters and contacted guarantor when needed. Worked closely with billing department in order to ensure corrected claims were sent timely and sent ARFS when needed. Followed all proper channels to change the financial class if needed to ensure all claims, not just the ones entrusted to me were able to be followed up on promptly. Communicated with supervisor, manager and director in regards to trends and issues out of my scope. Requested intervention by my manager in cases when we needed contracts with industrial payers. Worked with Director and Hospital to maintain the monthly contractual list for the true industrial accounts.
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Collections SpecialistThe Weston Group Inc Jun 2009 - Apr 2014Business to business collections. Send statements monthly. Contact customers who have past due balances and resolve disputes. Accurately record contact with customers for further use in collections. Follow up with facilities, Regional Directors and/or Vice Presidents to ensure disputes settled. Contact the RDO, VP, Billing Manager, In House Counsel and/or Owner when I feel it is necessary for further collections involvement. Assist RDO, VP, and Billing Manager with any and all requests for notes or information. Follow up with third party collections agency to ensure timely resolution. Invoice “prepay” customers and ensure all visits are paid and follow up on unpaid visits. Process any needed credits. Invoice personal pay accounts (PEP) and follow up on collections for those individuals. Post all checks for Home Health and PEP accounts. Deal with in house accountant on regular basis to ensure follow up on all requests in regards to invoicing or collections. -
Office ManagerConcrete Concepts / Moose And Bug Florist Jul 2008 - Feb 2009include: Invoicing and accounts receivable using Quickbooks. Various PADOT reports including IFTA fuel tax reporting, mileage records. Producing and maintaining supply of all forms. Ordering supplies. Taking orders and working front end customer service.
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Office ManagerRuggiero Trucking Co., Inc Jul 2004 - May 2008Responsibilities include: Invoicing, payroll, accounts receivable using Quickbooks. Various PADOT reports including IFTA fuel tax reporting, mileage records, dispatch, customer relations, driver relations, overseeing temporary help for filing and invoicing. Producing and maintaining supply of all forms. Ordering supplies.
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InvoicingRockwell Transportation Services Llc Jul 2002 - Jul 2004Approving all invoices for local (LTL) loads. Ensuring all Pod’s are received in a timely manner and sent to the awaiting customer. Sales team support. Dealing with accounts receivable, accounts payable and customer service to ensure all trucking companies and customers are being taken care of efficiently. -
DispatcherRockwell Transportation Nov 2000 - Jul 2002Responsibilities include: Negotiating with trucking companies to get the best rate for the correct type and size of truck needed, while having the appropriate information on file for that company. If the appropriate info is not on file, ensuring that the info is received before the product is put on the truck. Making realistic delivery appointments with consignees for all booked loads. Following up on these loads to guarantee that the delivery is on time. If delivery is late, dealing with trucking company and consignee to reschedule and deal with repercussions of being late. Running morning report for all dispatchers. Solely responsible for one of companies largest customers "dispatch", gaining additional info from drivers and faxing additional info to consignee. Backup for posting available loads on the internet.
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Customer Service ManagerCampania International Jun 1998 - Aug 2000Responsibilities include: Managing 3 customer service representatives and 1 shipping department representatives daily activities. Hiring, firing and yearly reviews for customer service and shipping department employees. Weekly, monthly, quarterly and yearly reports for sales manager and sales staff. Relating with outside and inside sales representatives and sales manager on a daily basis to assist with customer / shipping issues. Relating with production and shipping departments on a daily basis to ensure correct products and quantities being produced and shipped to make monthly budget and meet customer expectations. Relating with customers on all shipping, product quality and general questions. Reviewing all freight bills to ensure correct amount to be paid by AP. Keeping a spread sheet of freight charges against what was charged to customer in an effort to keep freight charges to customer fair while making sure the company is not losing money. Backup for order entry, invoicing, shipping and production departments.
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Customer ServiceCott Beverage Usa Inc Jun 1997 - Jun 1998Responsibilities include: order processing, shipping orders, handling customer problems / questions, retrieval of pallets, various reports / letters for manager, handling issues with customer and accounts payable regarding incorrect or short shipments, issuing return authorizations, relating with production department, shipping department, traffic department and customer service at co packer in an attempt to get the customer the correct, fresh product within the required time, label change from Finast to Sensational. Classes Taken: Introduction to Windows 95, Intermediate Word for Windows, Intermediate Excel, Power Point.
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Premium Beverage Packers, Customer Service SupervisorCustomer Service Supervisor Nov 1995 - Jun 1997Responsibilities Include: Supervising customer service reps, managing new customer setup, pricing for all customer, handling RC/Diet Rite accounts, managing promotion setup for all customers, handling customer problems / questions, liquidation of all salvage product, invoicing, answering phones, order processing, EDI send and receive.
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Office ManagerCampania Imports Apr 1993 - Nov 1995Responsibilities Include: Answering phones, customer service, order entry, invoicing, accounts receivable, collections, accounts payable, ordering office supplies, creating forms, PA DOT regulations, timecards, filing, and freight cost analysis.Equipment used: IBM personal computer (word, excel, power point, outlook), MAGIC (inventory / invoicing program), Cimpro (inventory/invoicing program) adding machine, type writer, multi line phone, copy machine, fax machine, modem.
Lisa Ritchie Education Details
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Cad, Business -
Saucon Valley School District
Frequently Asked Questions about Lisa Ritchie
What company does Lisa Ritchie work for?
Lisa Ritchie works for Phillips Pet Food & Supplies
What is Lisa Ritchie's role at the current company?
Lisa Ritchie's current role is Independent Travel Agent | Passionate About Creating Memorable Travel Experiences.
What is Lisa Ritchie's email address?
Lisa Ritchie's email address is lr****@****pet.com
What is Lisa Ritchie's direct phone number?
Lisa Ritchie's direct phone number is 148454*****
What schools did Lisa Ritchie attend?
Lisa Ritchie attended Northampton Community College, Saucon Valley School District.
Who are Lisa Ritchie's colleagues?
Lisa Ritchie's colleagues are Carlos Medina, James Dunbar, Doris R. Irizarry-Pompey, Donald Pinkerton, Ann Fleming, Alex Cruz, Ashley Gross.
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Lisa Ritchie
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