Provided SAP sales and distribution support to 30+ internal users, from multiple departments. Responded to inquiries and special report requests regarding orders, delivery and billing. Troubleshot order processing (EDI and manual entry) and resolved system issues blocking successful order fulfillment – thousands of transactions daily. Generated requisite reports. Completed SAP full life cycle implementation; oversaw activation in two companies.

Reviewed transactions, monitored EDI traffic and troubleshot incoming and outgoing order glitches – placement to invoicing. Resolved “stop” issues and put in place preventative processes, eliminating reoccurrences. Further reduced errors through one-on-one research and training with business unit representative or customers. Accessed required information and generated specialty and routine EDI reporting – 850 purchase order, 810 invoice, 852 retail sales, 856 advanced shipment, 870 order status, 820 remittance advice, 846 inventory report, 940 warehouse shipping order.