Schedule all Customer and Fleet Owned/Leased repairs. Generate repair orders. Generate quotes and upsell all additional repairs to Customers. Contact the Fleet management companies to obtain authorization for repairs (ARI). Dispatch repair work to qualified technicians. Review repairs with technicians, process and close all repair orders. Review all repair orders to capture all possible warranty reimbursement opportunities. File warranty claims with OEM and follow up until payments are… Show more Schedule all Customer and Fleet Owned/Leased repairs. Generate repair orders. Generate quotes and upsell all additional repairs to Customers. Contact the Fleet management companies to obtain authorization for repairs (ARI). Dispatch repair work to qualified technicians. Review repairs with technicians, process and close all repair orders. Review all repair orders to capture all possible warranty reimbursement opportunities. File warranty claims with OEM and follow up until payments are received. Handle breakdowns on Fleet and Leased equipment both local and out of State. Arrange wrecker service, repair service and sub vehicles, as well as out of State rental vehicles. Follow up with all breakdowns and ensure all drivers/customers are back on the road in the most time efficient/cost effective manor.Work closely with all dispatchers and keep everyone informed of breakdowns and delays with their drivers and deliveries. Process all outside vendor invoices, review all invoices and negotiate with vendors for the best possible rates,challenge any unreasonable charges. Create purchase orders, issue EFS checks, CC payments when necessary. Ensure all maintenance is performed on all fleet/leased equipment according to OEM recommended intervals. Maintain detailed maintenance records. Create reports/spreadsheets for warranty tracking, cost per mile and system code records for all owed/leased equipment. Handle rental fleet, perform in/outbound contracts for rental/leased equipment. Obtain insurance certificates. Perform visual walk around with customers renting/leasing all equipment. Process all shop employee time cards. Create technician productivity reports. Create overdue PM and maintenance reports and review with management. Audit the work in progress reports to ensure all repair orders are accounted for and closed in a timely manor. Maintain State diesel emissions paperwork for all equipment. Prepare DMV paperwork for titles and registrations for new equipment. Show less

Process warranty claims for several OEM’s, Hino, Isuzu, Fuso, UD, Autocar, and Work Horse, across multiple locations.Review and track all pending claims daily, ensure all warranty paperwork meets and exceeds OEM’s expectations. Follow up with service and parts on all core returns and failed part return request for each OEM and all locations. Retain and neatly organize all customer service records into comprehensive filing systems. Keep abreast of all manufacturers’… Show more Process warranty claims for several OEM’s, Hino, Isuzu, Fuso, UD, Autocar, and Work Horse, across multiple locations.Review and track all pending claims daily, ensure all warranty paperwork meets and exceeds OEM’s expectations. Follow up with service and parts on all core returns and failed part return request for each OEM and all locations. Retain and neatly organize all customer service records into comprehensive filing systems. Keep abreast of all manufacturers’ announcements, technical service bulletins and all safety recalls and campaigns.Utilize technical knowledge of vehicle service to verify proper documentation of repairs for warranty coverage and payments.Reconcile all warranty receivables monthly Audit the work in process reports for multiple locations and follow up accordingly to ensure all repair orders and warranties are filed in a timely manner. Assist all warranty administrators and service managers with all claims related issues and ensure all claims are being processed within OEM’s time frames.Produce reports as needed and requested by senior management and for departmental use. Accountable for implementation of new/updated warranty regulations, compliances and proceduresHold training sessions for Service managers and technicians on warranty related issues, changes and procedures. Show less

Obtain bid specifications and performance bonds, prepare weekly bid reportsPrepare all legal documents for bid packages, prepare proposals and bid documentsComplete motor vehicle title and registration paperwork, complete warranty registrationsPrepare job cards for new equipment sales, prepare delivery paperwork for new equipment, obtain certificates of insurance from brokersWarranty Administrator… Show more Obtain bid specifications and performance bonds, prepare weekly bid reportsPrepare all legal documents for bid packages, prepare proposals and bid documentsComplete motor vehicle title and registration paperwork, complete warranty registrationsPrepare job cards for new equipment sales, prepare delivery paperwork for new equipment, obtain certificates of insurance from brokersWarranty Administrator 2004 - 4/2010Prepare and enter warranty claims, obtain pre-authorizations, generate repair orders, schedule appointments, dispatch repair work to technicians, issue labor & parts, bill costs to customersFollow up on repairs made and claims submitted, follow up on claims for off-site warranty centersmaintain recall documents & DOT files, prepare all defective part returns and ship outreconcile credit memos and checks received, reconcile all warranty accountsprocess payroll for shop employees, maintain and correct technician daily time sheets Show less

Daily scheduling of 90 drivers and aides, prepare driver routes, book trips and eventsMaintain personnel files, schedule employee state and federal background checks, maintain DOT driver filesprocess payroll for all drivers, aides, and mechanics, AR & AP for transportation divisionMaintain and schedule repairs and state inspections for fleet buses and Kindercare Fleet units