Lisa Rollins Email and Phone Number

Manage daily office activities for busy optometry office. Perform filing and data entry, answer telephones, and carry out data management. Support owner/doctor.Serve as first point of contact for new and existing clients.Assist accounting team with bookkeeping. Coordinate multiple • Manage team of five employees; oversee hiring, training, benefits packages, vacation pay and payroll. Ensure proper employee contribution deductions for medical, dental insurance, 401k and flex spending. Compute and maintain all records pertaining to time and attendance.Ensure accuracy of data for timely paycheck production.Demonstrate competency in transforming and streamlining processes for better efficiency and reduce the risk for errors. projects simultaneously in deadline-driven environments.Exercise independent judgment, decision-making abilities and high level of confidentiality.Execute sales campaigns, ad campaigns, marketing activities, and business management processes. Develop presentations and collateral materials.Prepare financial summaries for daily, monthly and annual financial statements.Prepare correspondence and documentation for patients/clients, insurance companies and referred physicians.Manage team of five employees; oversee hiring , training, benefits packages, vacation pay and payroll.Negotiate vendor and service provider contracts; also managed physician credentialing.Assist optical sales and dispensing. Continually maintain monthly sales goals and increase monthly sales by over 20-30%.Manage accounts receivable and accounts payable.Act as liaison between management and field sales personnel to ensure proper communication.Communicate well with external contacts to properly handle direction of business relations.

Performed patient check-in/check- out; verified insurance benefits.Managed details of multi-party conference calls, in-house and off-site meetings and luncheons, travel arrangements, calendars, itineraries, agendas and prepared of expense reports.Prepared financial summaries for daily, monthly and annual financial statements.Organized the planning of trade shows, conventions and seminars; handle booking of location.Participated in weekly sales meetings to record minutes and provided customer’s feedback on company’s performance. Wrote correspondence, memos, surveys, payment vouchers, position codes, and other materials; arrange format and content for effective presentation of information; revise and draft forms as needed.Developed and update an Operations Manual in charge of organizing information and materials.Executed word processing projects, including large-scale mailings, correspondence, and manuals.Handled inventory and requisitioning of supplies; researched to secure savings on all items.Negotiated lab and eyewear contracts.

Performed general front office procedures.Greeted patients at check-in and check-out.Scheduled patient appointments and prepared patient charts for appointments.Distribute incoming and outgoing mail.Worked closely with Human Resources Analyst in recruitment process.Prepare recruitment and selection materials as well as application packets and new employee orientation packets. Reviewed, verified and processed payroll documents.Coordinated and performed a range of staff as well as operational support activities for the unit; served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems.Provided administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.