Lisa Romanko Email & Phone Number

Remote

• Set and achieve annual goals that align with leadership
• Act as the corporate contact and face of Cardinal Health to strategic customers within the Non-Acute Pharmaceutical Division o Support customer’s Non-Acute Corporate Leadership with responsiveness, problem solving and.
• With the strategic account specialists, manage a customer territory to achieve sales and gross profit metrics o Includes transactional work such as account maintenance/updates, rep assignments and root cause problem.
• Lead, develop and support a team of strategic account specialists- the day-to-day support and sales team for the Non-Acute Pharmaceutical Division o Strong team player, with ability to be effective in a.

Remote

• Supported field teams with Corporate Strategic Account relationships within the Non-Acute Pharma division, inclusive of owning corporate initiatives and conducting business reviews
• Supported sales teams’ efforts in winning business and maintaining existing business for strategic customers
• Created marketing materials, quick reference guides, training materials, customer presentation materials and sell sheets to support field sales and inside sales
• Lead Ad-Hoc Project/Initiatives that either enhanced or optimized the program
• Supported sales teams’ needs and identify methods to improve support structure
• Helped to identify product conversion and contract connection opportunities for strategic customers

Dublin, Ohio

• Travel to pharmacy and lab clients to cultivate relationships, demonstrate various services, and identify new market trends, requirements, and opportunities
• Analyze business practices to streamline and drive productivity and efficiency
• Design and present annual business reviews to key stakeholders
• Develop and complete quarterly standard work projects to increase revenue and productivity
• Consultatively negotiate complex contracts and maintain contract management
• Develop and navigate standard operating procedures for complex pharmacy technology

• Managed 16 strategic surgery centers and all east territory surgery centers
• Delivered annual business reviews, onsite and via conference call
• Completed quarterly standard work activities to help increase pack volume/maintain best practices
• Obtained/renewed contracts
• Developed account management standard work
• Designed customer strategies for our largest customer portfolio

• Managed 1,322 Hospitals, Independent Pharmacies, Surgery Centers and Disengaged customers
• Created, managed and delivered monthly campaigns to drive pack volume implement best practices
• Implemented new customers, launched outbound projects and on-boarding/ramp up projects
• Created and managed Standard Operating Procedures and Work Instructions
• Developed new hire documents/trained the new internal sales team and customer care team
• Re-Sold no bill customers and consulted with customers to research and problem solve various issues

• Managed 117 Customer Care Accounts
• Demonstrated knowledge of adult learning by presenting ongoing website training/best practices
• Used Web Ex, Lync, PowerPoint and onsite methodology to deliver prepared training material
• Provided feedback on course design to ensure current presentations worked effectively
• Created and managed Standard Operating Procedures and Work Instructions
• Managed outbound launch projects for existing customers not utilizing outbound services

Columbus, Ohio, United States

• Analyzed and provided solutions for clients' financial needs using consultative selling techniques
• Proactively pursued sales leads and customer service opportunities through use of marketing resources
• Researched customer inquiries and provides resolutions set forth by company guidelines
• Worked with banking team to achieve individual and collective sales goals by opening new accounts, taking loan applications and closing loans
• Responsible for maintaining up-to-date knowledge of products, services, technology, and regulations
• Complied with internal security policies and procedures; ensured customer confidentiality

• Coordinated and supervised branch office operations
• Conducted branch audits and branch operation reviews
• Conducted monthly security testing
• Completed all filing and organized files to accommodate monthly retention
• Shared overall responsibility for branch sales goals and personal sales goals
• Promoted and cross-sold TCF Bank products and services in an incentive driven environment

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.98

Activities and Societies: Dean’s List National Honor Society

Fashion/Apparel Design