Lisa Rosenbaum Email and Phone Number

• Responsible for developing and growing relationships with Proxibid clients • Provide consultative advice needed to effectively cultivate the online component of my clients• Accountable for meeting and exceeding revenue objectives • Building clients proposals and presentations which communicate the value of Proxibid’s marketplace• Up selling digital marketing to client to help drive more sales and revenue for their business• Provided the superior customer support and online auction coaching• Recognize new revenue opportunities by consulting with my clients• Client portfolio of 150 accounts that consist of multiple clients that generate revenue of million dollars or more• Created clients invoices for services including sell through percentage and advertising purchased• Supported Wavebid clients though superior customer service• Trained all new hires in Account Management and trained Customer Support Representatives

• Managed accounts to make sure all operators were trained• Worked in training department to train auction houses on the auctioneer application.• Ran auctions using the auctioneer application• Created Training Manuals for auction houses

• Customer Service - inbound and outbound calls• Customer Retention• Proactively worked with bidders for better rapport• Technical Support assistance to bidders and auction houses• Trained new employees in support• Worked in training department to train auction houses on the auctioneer application. • Ran auctions using the auctioneer application• Created Training Manuals for auction houses

• Proactively recruiting new candidates from call lists, leads, and inquiries• Qualify candidates including work history, skill set, licenses and certifications, references, candidate preferences, and behavioral interview• Matching candidates to open positions based on client and candidate needs• Availability calls• Recruit to market calls• Coaching candidates through placement process to ensure all pre-placement requirements are met prior to starting their new assignment• Manage all aspects of nurses placed in hospitals including timecards, reimbursements, benefits, housing, or any concerns addressed from hospital or the employee• Coach, council, and support employees through their assignments

• Drove productivity to help meets/exceeds all sales objectives• Coached team to improve productivity • Trained new employees in sales and service techniques, corporate systems and procedures• Continued to train existing employees on new products and better sales techniques• Recruited new employees• Motivated team • Effectively handled escalated customer service issues• Managed financial control through inventory and adjustment procedures• Scheduled for the store• Directed back office duties, inventory, repair processes and administrative tasks • Lead store to a National ranking of #3, into the top 100 nationwide stores four times, and a statewide ranking of #1 three times

• Assistant Manager over four stores • Assisted store manager in their store duties, particularly when they are absent• Coached teams to improve productivity• Trained employees in systems, processes, and sales and service techniques• Assisted in the recruitment of new staff• Handled escalated customer service issues• Assisted with BLOCS (Basic Levels Of Customer Service) observations• Assisted with back office procedures, including inventory and repair processes• Motivated staff

• Consistently one of the top sales reps in Omaha• Trained new employees, for 3 stores, in sales and customer service, corporate systems and procedures • Inbound and outbound sales and customer service calls• Deciphered which plans would be most suitable for the customers' needs• Customer service – Managed individual accounts as well as several business accounts• Programmed wireless telephones • Posted payments and answered billing questions• Inventory tracking

• Account manager of multiple customers• Consultant of current and future needs of current and potential customers• Business-to-Business Sales• Inbound and outbound sales and customer service calls• Customer Service - conducted account business reviews with current customers

• Account Manager for affinity groups• Business-to-Business Sales• Inbound and outbound sales calls• On-site sales calls• Convention exhibitor and seminar co-instructor• Started new program for reselling service through compliance agents• Assisted compliance agents in marketing and enrolling new customers