• Leading medium/large and/or moderately complex projects. • Produce and report on KPIs and metrics.• Tracking and monitoring spending to project milestones.• Developing detailed project schedules, project estimates, resource plans, and status reports as needed.• Tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.• Establishing and implementing project management processes and methodologies to ensure projects are delivered on time, within budget, adhere to high-quality standards, and meet customer expectations• Reporting on project progress throughout the project lifecycle, including the ability to forecast.• Communicating major milestones and identifying potential project risks; conducting regular status meetings to review project activities; managing prioritization procedures.• Developing methods to measure customer satisfaction; obtaining feedback at critical milestones and at project completion to ensure that project efforts meet customer expectations for time, and results.• Proactively anticipating and identifying tasks required to support change including standardization efforts, verbally communicating complex issues, verifying that tasks are completed, and communicating implementation status.• Creating and applying project control techniques that reduce risk from changing technological infrastructure, hardware, automation, systems software, or applications systems.• Managing, the creation and tracking of processes, procedures, and documentation that improve environment stability, availability, and consistency.

Partnering with senior management to drive the strategy execution through designing new business models. Streamlining and reengineering existing business processes and providing support to change management.• Working with cross-functional teams in order to bridge business processes with functional requirements• Facilitated the ongoing replacement of a content management system in order to provide a more streamlined approach to content creation and revisions across all departments. • Created and lead the process team in modifying existing tools to create a more robust tracking and reporting of all processes and metrics

Researched and analyzed business processes, procedures, and systems designed andimplemented automated business solutions, prioritized feature developments deliveredbusiness requirements through artifacts including epics, features, stories, acceptance criteria, process flows, wireframe diagrams, interaction diagrams, mockups/demos, etc.Coordinated with 5 cross-functional teams inside a Scrum framework managing multi-systemsolutions to clarify interdependencies• Monitored, tracked, and identified gaps, bugs, enhancements and provided corrective measures before production to ensure efficiency and 100% accuracy• Expertly and proficiently performed testing in Dev and UAT environment• Scrutinized large sets of data, improving fixed and variable cost inputs by 40 %, and recommended additional invoice validation measures accordinglyCore Responsibilities• Fulfilled and elaborated all functional and non-functional requirements for initial epics/features• Conducted work sessions and documented new features, specifications, and strategies as required• Spearheaded project teams, internal and external, to achieve project defined milestones and deliverables• Crafted project plans following project management framework standards and procedures and proficiently translated business user concepts and ideas into a comprehensive business requirement and design document

Delivered leadership in establishing deep client relationships and delivering high levels ofcustomer service satisfaction. Responsible for managing projects, coordinating the development, organizing stakeholder meetings, implementing diverse Flight Ops process/technology, assisting with problem resolution, executing project initiation, and determining necessary functional requirements.• Collaborated with 8 cross-divisional teams in the areas of development, testing, end-user function• Promptly addressed 100% data security issues on all projects to Flight Ops Business Information Security Officer• Oversaw $20 in assets with a consistent increase in YOY results with strong closure rate and reliable performance in new business opportunities• Managed and directed projects relating to Flight Operations in all phases of the Crew• Modernization, Crew Irregular Operations project, Crew Notification, Interactive Voice• Response Unit, Flight Crew, and Crew Legality System• Partnered with Delta IT, World span, Operations Customer Center, Flight Operations divisions, and third-party vendors concerning application remediation and non-standard software products• Hedged portfolio risk by balancing sector betas, geographical footprints, industry exposures, and asset quality• Understood and effectively communicated the impact of the company, government, contractual changes on Flight Ops systems/applications to appropriate authorities• Assisted senior principal advisor in tracking, monitoring the progress of ongoing automation and technology projects and promptly reporting changes and updates as required

Oversaw crew delays, ensured compliance with Federal Aviation Regulations and work rule agreements, provided corrective measures and solutions to problems while focusing on operational, financial, customer service outcomes.• Trained and directed 60 new hires on sections about Crew Tracking and developed a training program tailored for the Pilot Working Agreement (PWA)• Reduced operational disruptions by 30 % by tracking crew delays, rerouting crews, and executing tailored solutions• Established comprehensive workflow concerning pilot trip coverage• Mentored by great leaders as a part of the OCC Mentor Program• Supported field and operations managers in routine coordination and management of operational activities• Collected, analyzed, interpreted, and summarized data in statistical and analytical reports and verified content and compliance with contractual requirements• Worked closely with senior management teams, meeting regularly to present reports, forecasting future needs, and offering recommendations for effective operations• Managed administrative, operational, and financial aspects for the department that included the performance tracking, data collection and analysis, customer satisfaction surveys, and cost-containment

Oversee the daily operation of trip coverage system wide for the Pilot group. Ensure all Federal Aviation Regulations and the Pilot Working Agreement guidelines are followed. Achieve trip coverage with minimal or no operational disruption and cost saving methods. In addition to participating with Elite Services by means of assisting and transporting the Board of Directors to and from airport.

Oversee the daily airline operation within Airport Customer Service, while searching for ways to improve customer service and build a leadership culture within my team. Ensure a safe and secure airport environment by assessing security risks and providing corrective action. In addition, maintaining professional relationships with internal and external customers such as codeshare partners, contract personnel/management, and Federal Agencies. Coach, mentor, and evaluate team members while setting high-performance standards for them. Build trust among my team, make sound decisions with positive results while making the safety and security of our customers and employees the pinnacle of my daily priority list. Conduct operational briefings with my team while progressively building myself and team members as stronger leaders.

Responsible for managing a safe and reliable hub operation. Provide communication and analysis to all airport personnel regarding operational issues. Work with the Operational Control Center on coordinating aircraft equipment and availability, as well as weather-related issues affecting our operation. Work closely with contract personnel to ensure services are rendered upon flight departure. Interact with governmental agencies to ensure compliance with regulatory processes.

Handling all facets of work associated with ticketing, gates, Crown Room and baggage service. Proactively greeting customers, assessing their needs, explaining Delta’s available technology alternatives and directing them appropriately. Efficiently coordinating with internal resources while working under pressure and time constraints to dispatch flights on time, while practicing safety-conscious behavior in all operational processes and procedures